I am a Client of Exential. In April i requested to close both of my accounts and after 15 days i didn't receive my funds, so i phoned my RM who asvised that they are prioritising the monthly profits payouts for which there is still a backlog and if they pay me that takes a high percentage of their monthly payment limit (or something like that). So he persuaded me to upgrade my account to 25k, so i did and requested funds from my second account transferred so i can upgrade my one account. RM also said monthly payments should be within 4/5 weeks, so anyway i initiated a withdrawal after my accounts were upgraded and it was rejected, apparantly i had insufficiemt funds, its because Exential locked the funds from the closure of my second account and i have not been able to access it, i was extremely frustrated so
since asked for the closure again but i really dont see myself getting anything.