Recent content by admin@bbinary.com

Dear Mr Mao, I appreciate your concerns and apologize if your experience of trading to date has been less than satisfactory. We of course take such claims extremely seriously and please be assured that I have looked carefully into this case. I have reviewed the original investigation of our...

While I'm on the forum, I see some confusion about the office locations and can easily clarify. We are internationally operating company - we have offices now in Cyprus, New York, Luxembourg, Istanbul, Tel Aviv, and Paris. It's a very large scale and exciting operation, given the success of...

Hi, Thanks for bringing up the SEC - it is really important to me to be able to clarify this. We are indeed on the pause list of the SEC. Binary options firms have not yet been required to be regulated in the US. Our position on the pause list reflects that, because we could not possibly...

Hi, I see that you’re not alone in questioning the withdrawal process, so hopefully I can explain everything clearly here. The reason that financial institutions must verify accounts (in compliance with US anti-money laundering laws) is to protect customers and prevent fraud. We don’t want...

Hi Avtobus, It's a shame that this is your impression of Banc De Binary. I'm sorry that you've had a bad experience and would like to know if there was a reason for your upset, or if it was simply the deposit issue. One thing I need to make clear is that we do have a minimum deposit. Some...

Hi Al Mahat, I was sorry to see your post and want to resolve any misunderstanding. We do offer $50,000 demo accounts, but they are only free for customers, you're correct. Allow me to explain. We do this because when you have a demo account and are learning to trade, Banc De Binary provides...

Resolving issues Hi Prema, This thread has come to my attention, and I want to personally make sure that any outstanding issues are resolved. 1) Customer service - I expect very high standards from our support agents, and can tell you that we have recently won a couple of awards for...

RE: A response to Jack Caine of Banc De Binary Mr. Austin, I would kindly like to point out to you that your request for "resolution" has already been answered. Had you read the previous posting thoroughly you would have noticed that we have actually SENT you the money that you have...

A letter to FPA members Dear ForexPeaceArmy members, Once again, I find myself trying to explain myself to a man who never even registered his full name with us when he opened his account. Mr. D. H. Austin has had a long history with Banc De Binary, starting on the 14th of June, 2011. On...

Banc De Binary Reply Hello Forum Members, I will reply to the above complaints accordingly. My name is Jack Caine and I am the VP of Customer Relations at Banc De Binary. You may reach me at any time either by LiveChat, Skype, Email, Phone, ICQ, MSN, or Gchat. All of details can be found...