OK finally ACY has come back to its senses and did the right thing by simply canceling the trades (crediting back the difference)...it seems it was just an automatic decision to retroactively charge the swaps but in the end the management made the good call. We can close this ticket.
From june to september, I had 20 open lots of instrument VIX. In october, ACY removed 11414.70 EUR from my account, saying that the swaps were supposed to be 100 times higher on the platform for those trades. Even though the total P&L was only 5169.59 EUR, they refuse to budge and admit that I...
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