Dear Manijit,
Thank you for your update and feedback, we do apologize for this frustration and are more than happy to assist you. Please understand that we are currently unable to assist you as you have open trades. We will be more than happy to start a withdrawal process once your trades have...
Hi amandeep,
Thank you for your update on this situation. We sincerely apologize for this experience and reassure you that we do not tolerate this type of behavior. This being said, we are unable to locate your trading account with us since there was no personal information provided on this...
Angel has been contacted by her broker and has been offered a cash refund in good will to try and recover her account, this was refused by her. Therefore, we have forwarded her file and issue to our legal department, where they are now in control of the next step between her lawyer and...
BinaryBrokerZ has not stated that it is regulated in anyway. We are however in the process of being regulated, which can be a lengthily process.
In regards to our location, we are located at 5 Harbour Exchange Square, London, E14 9GE UK. This may be confirmed with the following link...
BinaryBrokerZ takes this issue very seriously and treats all of its clients as part of its foundation. Many resources, such as our support team, financial department and our legal offices are invested in Angel's case and portfolio. All of the parties involved are well aware of the situation and...
Dear Anne,
BinaryBrokerZ would like to further assist you, in order to do so we are first requires to fully verfiy your trading account with verification documents. Please send in the front and back of your credit card that was used to make your investment. When doing so please cover your CVV...
Dear Anne,
Thank you for your feedback, we will be more than happy to assist you with your request. Once we have your missing verification documents we will be able to proceed and have your broker contact you for your verbal confirmation. In regards to the amount that you are able to...
Dear Robert,
We can see that you are in contact with you broker and that our head broker has also become involved, they are taking care of the situation. We will be more than happy to look into this more thoroughly for you and get back to you as soon as possible.
Best,
The Binary Brokerz Team
Dear Anne W,
You will need to fully verify your account with the required documents as mentioned on our withdrawal page: http://www.binarybrokerz.com/deposit-withdraw/withdrawal/. Additionally, our head broker will be contacting you shortly for you to give your verbal confirmation to and to...
Dear Angel,
Thank you for your updates. We are unable to see your account since this issue has been moved to our upper management and it is being dealt with at that level as a high priority. Please wait for the outcome from our upper management department. Thank you for your patience and...
Robert,
Thank you for your update and your account details. We have located your account and have contacted Lisa. We do apologize for this delay and will make sure that she is able to contact you as soon as possible to further assist you.
Best,
The Binary Brokerz Team.
I am sorry but we have no way of helping you without knowing who you are. This being said, we have no way of knowing which account is yours. Please reach out to our support team via Live Chat for the quickest response. Our live chat is available on our website on Sunday through Friday from 6am...
Dear Trader,
Thank you for your feedback, however we are unable to locate your trading account, since this post does not contain any personal details. Please provide your email and or phone number that is associated with your trading account so that we may look further into this...
Dear Trader,
Thank you for your feedback. We are happy to hear that you have had a successful trading experience with us. We would be more than happy to further assist you with your withdrawal request. However, we are unable to locate your account. Your post does not include any contact...
Dear Marko,
Thank you for your feedback and to bringing this situation to our attention. Please understand that we do not tolerate the type of behavior under any circumstances. We sincerely apologize that you have had this experience with your broker. You have been contacted today by one of our...
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