Recent content by Certainfx

No response at all

I replied stating that they havent proved anything aside from state things, they didnt address the fact that my TP was hit yet not triggered and my SL's were placed yet they are not in the system.

Update: You indicate that you tried to close the first position manually around 9:45 PM (UK Time) without remembering the exact moment. Considering that, from 23:58 PM to 00:02 PM the trading is disabled while pricing is still on, 9:45 PM is 11:45 PM (CY Time), therefore you were trying to close...

Update: Its now nearly 6:00pm in the evening UK time and I have not recieved any sort of email from BDSwiss, I went onto the live chat in the afternoon around 12:00pm and was told I will be receiving a decision email today but I have not recieved anything yet I'm beginning to feel a bit...

Update: I managed to talk to the representative on my case and I have been told a decision has been reached regarding my issue and they will email me tomorrow so I will update on here regarding the decision they make.

UPDATE: It seems that they have blacklisted me from their "24/5" live chat as when I try to use it I get the message "Please note that our agents are not available at the moment. You can contact us from Monday to Friday, 24/5. If you wish to contact us now, please send your query via email to...

Will do thanks! Thanks for your help bro much appreciated

I'm keeping in contact with then constantly trying to talk to then through their 24/5 live chat but every single support agen says 'Your issue has been passed to the relevant department' its been 11 days since and no resolution whatsoever. Nonetheless I am persistant and will not stop until a...

If markets roll over 22:00GMT does that mean you cannot close your position at 9:45PM GMT? That doesnt sound right

It was reccomended to me by a friend, and unfortunately I did not record it due to the fact that it was very unexpected and very sudden. I've had a look through their reviews on here and it seems like I'm not the first person this has happened to so yeah I should have done my research before...

I had a total of £753.92 in my trading account. I had a position open on GBP/AUD which was in profit however at around 22:00 UK time my position all of a sudden hit my stop loss even tho i requested to close the position when it was in profit but would not close. I had a take profit set which...