Recent content by Client Complaint Officer

Please contact me at ccofficer@ufx.com and we will look into your case

Yes he did

Hi all, I consider this to be a foul attempt to re-open a closed case from the past. As the client mentioned, he withdrew his complaint on 2013. Contrary to what he claims, no-one forced him to sign an agreement with UFX and withdraw the complaint. Just to emphasize: UFX has a legal binding...

Good morning. The withdrawal is being handled by the financial department and I suggest you refer any questions you may have to its officers. They will handle the process with accordance to the company's standard process and obligations. If there will be any problem with the funds (which I do...

Thank you all for taking the time to write your comments and participate in yet another thread in which a UFX client is enjoying our efficient withdrawal process (a similar "suspense" thread was just posted a month ago - https://www.forexpeacearmy.com/community/threads/ufx-possible-scam.47933/)...

Please contact me at ccofficer@ufx.com so that I can try and find a solution to your complaint case.

Hi all, I do not understand the problem. According to Franz, funds were released by UFX, sent to his bank account and arrived within the day. I seriously doubt that he was mistreated in any way. Dear Franz, since you are worried about the level of our service and since we have no client by the...

Hi all, I am glad that our client described the events that took place. With all understanding to his disappointment, please rest assure that UFX has acted well within its legal rights. It was the client who (we assume unintentionally) breached our terms and conditions and thus has earned this...

Again, your response is not accurate. I did not email you; our legal department did. You were presented with an option to take care of all the contents you have published on social media, so that the company will not need to seek further legal action against you. You can act brave, disregard...

Hi all We have checked this case. Sadly, this client has violated the terms and conditions of our $50 no deposit bonus offer; thus he was not entitled to the profits he has earned. As stated in our terms and conditions (https://www.ufx.com/en-GB/about-us/terms-and-conditions/ - item 8.8.2...

Hi all, It is very important for me to respond in a way that clarifies this matter. This client complained a few days ago about losing money. Her complaint was not ignored and a thorough investigation was conducted. As it turns out, she lost when she opened Oil contracts and these contracts...

Dear 'trrsa' Please contact me at ccofficer@ufxmarkets.com so I can investigate your complaint. Kind regards, Alex Reynolds Client Complaints Officer ccofficer@ufxmarkets.com

Hi all, The client received his funds back. Kind regards, Alex Reynolds Client Complaints Officer

Dear all, I thought a lot about whether I should or should not comment here. It seems that the company is being dragged into this debate, in a biased arena. Here are some of the facts related to this case: 1. This client traded alone and lost on his own. He admitted several times to the fact...

Status Update Dear forum users We have discussed this matter with this client and asked him to confirm that the withdrawal request he made was indeed processed. He declined. I would like to stress that the funds he asked to withdraw were sent to him with accordance to standard...