Recent content by easyMarkets

We have consulted with our team regarding the alleged incident referred to by the client. Indeed we have thoroughly checked the trading logs and have consulted with Metaquotes who have agreed with our findings. There was an issue with the connection which is unrelated to the MAC or PC that the...

easyMarkets has been established since 2003, we have thousands of clients and unfortunately a few do not appreciate our rules being enforced, especially in terms of unauthorised trading behaviour. The vast majority of our clients respect and adhere to our rules of trading and it is this majority...

A member of our team has contacted you privately and provided a detailed explanation regarding your account and subsequent actions that have been taken. The conclusions were formed based on the activity of your account and computer records supporting the findings. Whilst the closure of your...

The free balance was USD125.30 less the amount USD22.34 which was part of the non-withdrawable credit. This is explained in the promotion's terms and conditions which each client adheres to when registering.

The payment was sent to the given neteller account on 28/4/16 and the funds were accepted. This was communicated to the client - verification is attached.

As easyMarkets is a regulated broker, we strictly adhere to compliance procedures. In this case the client did not comply with our requests at first, causing a delay in processing. Once the client complied with our procedures, we credited his account with any monies owed and closed it to...