Dear Stavro,
You can find all the excuses you want but the point here are:
1) No broker ever made a problem because I use a Maltese bank account; 1.2) No one had any doubt about my identity, I've nothing to hide.
2) I explained more than 5 times why my phone was not contactable, I reached you...
Dear Stavro,
This is the first time I hear you, let me tell you something:
1)The issue that you couldn't verify my identity is just an excuse for 2 reasons: 1.1) You allowed me to fund the account ONLY after you verified my documents; 1.2) At the moment of the withdrawal I sent the same copy...
I would like to clarify that Berndale does not hold funds of any client, for any reason when proper identification has been supplied. As an ASIC regulated company, our compliance team must process each individual withdrawal request as we are required to adhere to standard AML/CTF procedures, and...
After few days they finally decided to reply but this is their request:
"As discussed and agreed to by you please remove FOS complaint. See attached image.
Also as agreed please kindly remove entire thread opened by yourself on FPA...
I sent scan of the passport as per their request and in chat they confirmed the document is fine but I'm not receiving any reply from 24 of October. DO you have Stavro email?
Dear guys,
Be aware that Berndale capital are scammers! I firstly requested withdrawal on 24/10, they replied asking for passport, I sent it and they refused (THEY VERIFIED MY ACCOUNT APPROVING THE SAME COPY OF MY PASSPORT). I asked why they refused and they replied I should go to embassy...
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