Recent content by Official_JAFX

HI, i've loaded up your account again and refunded the second trade fully for you.

I have looked at your case and i can indeed see where your frustration is however i can also see why our staff did what they did. In short, during the downtime you went on live chat and told the agent that you wanted to close your trade during the downtime and they said to contact trading desk...

Hi, it is late here right now but i just wanted to post a quick message to say that i will fully review your case tomorrow but fear not, if the loss was due to our server being down, then i can guarantee you that it will be refunded. I will also speak to the person in trading desk that dealt...

Yes, there is still that issue which we have addressed here: https://www.forexpeacearmy.com/community/threads/jafx-com.48652/page-2#post-294021 Once again, we are very sorry that we did offer money for reviews but it was not ill-intentioned....

JAFX has recently joined FPA to deal with any complaints that may arise... I can confirm that as soon as Fred posted this thread on FPA, he came to live chat and told us that he had made a thread. After chatting for a while on live chat it appears that Fred just assumed that he wouldn't receive...

You could just sign up to JAFX and we would have no idea who you are.... anyway.. it was just an idea.. ...

JAFX has decided to open an account on Forex Peace Army in the hopes that if someone has a problem with JAFX and feels that our customer service or complaints team has not dealt with it sufficiently that they can publicly discuss it with us here, which we are more than happy to do. If we did...