I deposited bitcoin from my Coinbase wallet and I am now withdrawing to the very same wallet. Depositing money takes max 30 minutes, withdrawing has so far taken 3 days - and no clear timeline or communication
Here is the email communication so far:
“
Hello!
Thank you for contacting Octa!
This is the follow-up ticket to our conversation.
Please double-check if the provided BTC address is correct?
We look forward to hearing from you.
Kind regards,
Stanley
Customer Service Octa”
“
Hello...
My withdrawal (W13318171) was started several days ago. It is marked as completed in the octafx website. But I have not received the money in my bitcoin wallet.
The chat support keeps telling me that the financial department will email me. Now the I received several emails with very unclear...
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