Recent content by XM

Dear Klet1, There can be dozens of reasons for it - ranging from technical errors to human errors. Perhaps there is an error in the code or EA has been set up incorrectly. The fact of the matter is that an EA could not have started by itself and somebody who had access to your PC and the...

Dear Klet, I am sorry to hear about the issue you had with an EA. Please note that EAs can only be enabled and initialized in the client terminal. Your logs clearly show that either you or somebody who had access to your PC started "LionofWS_Etzl_V2 EURJPYmicro,M1" EA, and this the only...

Dear jay1228, Leverage of your trading account was changed when you had no open trades and you were promptly informed about the change. I can only guess the reason why you are misinforming the FPA community but the fact is that reduction of leverage did not affect any trades or floating loss...

Dear Talaat Said, I would like to remind you that it is your obligation to read the terms and conditions and provide accurate personal information and, if you had provided us with correct phone number and followed the rules of the No Deposit Bonus promotion, this issue would not have occurred...

Dear Talaat Said, I believe that the Compliance department has provided you with a comprehensive reply that clearly states the reasons for account termination and references to the terms and conditions that you have violated. Nevertheless, I would like to explain that we have detected 7 no...

Dear Dwas1936, We have not received certified copies of your documents yet. I kindly ask you to send them as soon as possible so we could process your withdrawal request. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Dear Dwas1936 You might be aware that nowadays financial institutions, such as ours, are required to follow strict KYC and AML procedures and are obliged to take additional measures upon detection of activities that raise legitimate concerns in order to ensure that transactions performed are in...

Dear Dwas1936, You have left a claim without sharing your MT4 ID. I kindly ask you to follow up with your MT4 ID to initiate an investigation and transparently present the full data of your claims. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Dear ferial nagy, We have already wired you the funds and you should receive them in your bank account within several days. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Dear Ferial Nagy, As a regulated financial institution, we employ certain policies and procedures that are meant to detect suspicious activities and to ensure safe trading environment for all of our clients, and I would like to reiterate our commitment to prevention of fraud and compliance with...

Dear Ferial Nagy, I understand your concerns, however, we do have doubts about authenticity of the documents and your identity. Scans and photos of the documents that you have provided us with until now are not certified copies. Please note that we accept documents certified as true copies of...

Dear Ferial Nagy, We are always committed in providing excellent service to our clients and we take pride in our reputation. As a European Union regulated broker and since we comply with many authoritative bodies, there are certain procedures that we are bound to follow such as KYC (know your...

Dear 01csweeting, Slippage may occur in volatile market conditions (i.e. during market-moving news events, or particularly in active markets) orders get executed at market price if prices have not moved in the accepted latency times. However, when the price has moved significantly or/and a...

Dear Alexx71, Yes, of course you can base your trades on analysis of the fundamental data. Kind regards, Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Dear Gladiator76, I can assure that our system is robust but there have been several isolated cases when traders used a highly sophisticated software which allowed to obtain and compare institutional price feeds to pricing on XM's platform, and exploit arbitrage scenarios. This cannot be...