Recent content by Zwein_

one of my trades got refunded as a SIGN OF GOODWILL. NO sir , I have given you guys all the proof that I have. this is the story, your server ****ed up 1hr and 31 mins, 15 mins prior the down time I want to close my trades BECAUSE YOUR MT4 CAN'T CONNECT. but I'm not aware I can request it so I...

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update: the reason they don't want to refund me is they think I waited for the trades to reverse back to my advantage which is not true, I have been waiting for support and even ask for advise in their chat. look at the screenshot .

so they replied and this what they told me: "the down time didn't play a major role on my trades" I was trying to close my trade during those hours, 15 mins during the down time. that's why I message them about it.

So today I joined this forum to try to resolve my Ticket #EEE09, I lost more than half of my account due to mt4 server down which lasted about 1hour and 31 mins on March 19th which they admitted, I thought I closed the trades in small profits, which now I realized I should screenshot for proof...