Recent content by Exness

Dear Never Lose Trader, Regret to know that you might have had a negative experience trading Forex. Your feedback is important to us and if you have had any complaint, we would request you to send us detailed information. Be assured that our team will look into it and help sort it out. Please...

Hello, astrolabe80. Thank you for the dialogue that we have had in the thread. If you have anything else, please do let me know any time.

Hello, astrolabe80. Thank you for the question. Our system checks a number of factors before processing a withdrawal automatically. For example, if you have ever used two different payment systems do deposit or even two different accounts within one system (i.e. 2 different wallets of 1 EPS)...

Hello, astrolabe80. Thank you for inviting me to comment here. I have looked into your request and would like to comment on all points. First of all, I am grateful that you provided the relevant calculations above. I would just like to say that what we did was compensate the amount of...

Dear Piotr! Thank you for your reply. In practice, not every wire transfer may be completed within the standard time. There are different reasons for that, but usually certain delays depend on certain banks. I am still ready to help you find out what caused the delay this time. I want to...

Dear 4evermaat, thank you for letting me know about this. I regret to hear that you have faced this situation. On a more positive note, I have information now that all Songkran contest accounts have been funded already. Please do let me know if you have any other questions!

Dear Piotr! Thank you for your reply. As much as want to help you, I am unable to unless you provide me at least with your account number in Exness. You may provide it in a personal message here or at georgii.bartenev@exness.com. I am ready to find out every detail to understand what have...

Dear Piotr. Thank you for bringing this to my attention! Indeed, wire transfers take up to 5-7 business days. Would you please provide your account number and the ID of the withdrawal in a personal message here so that I could help you check it? Looking forward to your feedback.

Dear Ranmal Goonetilleke, thank you for contacting me here. Regarding our recent connection issues, I am glad to say that the situation has been greatly improved with clients being able to normally connect to all trading servers. At the same time, it is with regret that I read the lines about...

Dear pps, Thank you very much for waiting for my reply. I have now studied all the details regarding order #28905855 at trading account 8666978. The order was closed by stop-out at 12:45:27 GMT+0, March 10. Here are some other details that you and other fellow readers may find useful...

Dear ppm, thank you for bringing this to my attention here. At the moment I am studying all the information regarding the issue. When I have done that, I will provide the reply here. I am kindly asking you and all those who are interested in this case to wait for 1-2 business days more...

Dear swimfan, thank you for the details. I have checked all of the accounts and am ready to provide the results personally to you. How would you like that to be, personal message or email?

Hello, 4evermaat! Thank you for the help and for your questions! We are constantly monitoring tha payment systems and looking for ways to implement new ones. It needs to be said that some of them get discontinued from time to time as well. I will update you as to whether Bangkok and Kasikorn...

Dear swimfan, Thank you for the question. I assume it may be possible in certain cases, such as, for example, when the client trades 23.00 cent lots on a Cent account and the agent gets the reward in USD in any other type of account. Another possible case is when the client has bonus money...

Hello, Shurup. Thank you very much for waiting. I suggest opening another trading account, this time with USD as the account currency. I would appreciate if you could provide your account number so that I could give more advice on other payment options.