Final update. They closed my account, but they returned back to me the residual balance. I am still not totally satisfied, since I believe I did not break any rule of their client agreement, and it costed to me one third of my profits to place the long trades they requested me to do. Anyway I...
So I filed an officiant compliant on Dec 6 (see attached). They were supposed to acknowledge it after 2 business days, as per their policy (see attached). Of course no reply whatsoever. I am losing any hope. Anyway I am recognizing I should have read this FCA warning before trading with these...
Yes now it is not surprising to me. Another good lesson for selecting reliable brokers. Looks like they do not care at all in joining the discussion. Apparently they do not care about their reputation.
Yes I did in my last email to them. I attach a screenshot of my invitation. I hope they do not forbid me to share at least what I write to them.
Now they have invited me to file an official compliant through the procedure outlined in their policy at the link...
Update.
On November 24th Mr.Antonio Ferreira, my Mex Atlantic account manager, confirmed that he dose NOT authorize me to post his and Multibank emails in any sites. I don't know the legal grounds for this.
He also told that he would forward my email to their legal department, and that he would...
website is https://mexatlantic.com/
Regarding email exchange I keep of course a copy of all my correspondence, but their messages have a disclaimer stating "This electronic mail message is intended only for the person or entity named in the addressee field. This message contains information that...
I opened a trading account with Mex Atlantic, part of Multibank Group, in June 2023, with a 5K EUR deposit. I started making good profits, more than 5K, with a scalping strategy. Nobody complained about it and I withdrew my initial 5K. On October 3rd I took advantage of a large market volatility...
Still no reply from GKFXprime at all so far (except for letting me withdraw the residual balance). They look completely deaf to the issue. I don't know what else to do except to advise anybody not to open an account with them
Sure, please find it attached; I have just blanked name and account number for privacy (available privately). You will see how I started trading in mid-May without the broker making any complaint, and then the manifest error withdrawal on Sept 25th. And now I can not even withdraw my residual...
I have been trading with www.gkfxprime.com since last May, starting with depositing 4000 EUR. I made good profits since then (more than 4.5K EUR) until, on September 25th, I got a message claiming that "all you appear to be doing is scalping..." and therefore "All trades will therefore be...
Last update: after my last email exchange, they agreed to refund me whatever they don't consider as arbitrage. This means that I could get back all my past profits.
At this point I do not expect anything else and I will close the case.
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