I opened a trading account with Mex Atlantic, part of Multibank Group, in June 2023, with a 5K EUR deposit. I started making good profits, more than 5K, with a scalping strategy. Nobody complained about it and I withdrew my initial 5K. On October 3rd I took advantage of a large market volatility and made other 10K profits. Again no compliant on their side. After some days I tried to withdraw part of my profits, but the withdrawal was blocked. I wrote to my account manager Mr. Antonio Ferreira. The reply was that scalping is not tolerated by Multibank and thus my funds were frozen. To have my profits back I should reduce scalping below 20%. I asked where in the client agreement there was such a clause and what they define as scalping, and the only thing they were able to show me was a link to a page (https://multibank.iq/en/scalping-policy), which BTW at the moment is not even existing. The truth is that NOWERE in their trading conditions https://mexatlantic.com/tools/trading-conditions nor in the client agreement https://multibankfx.com/public_file...ccount-forms/MEX_Client_Agreement09122021.pdf it is mentioned that scalping is forbidden. Solely on these terms I carried on my trades. After several email exchanges, they told me I should decrease my scalping trades below 25% (not 20% as they mentioned initially). I accepted to do this and placed a consistent number of trades longer then what they mention as scalping to reduce the scalping volume below 25%, which reduced more than 1/3 of my profits. When I again wrote them to release my funds, the only reply I got was "I’m not sure what’s the request here, but the scalping ratio is still 100%". No attempt at all to settle the question or to analyze the trades. They simply found an excuse not to pay back my profits.