I submitted the complaint on 18/11/2023 and now is 10/12/2023, it has been 15 working days and 21 days including weekends. Your TCD said 10 working days, but now is 15 working days.
Your broker and TCD are definitely award-winning as advertised. Great job yo !
I filed and submitted the complaint on 28/11/2023, now is 10/12/2923, it has been 15 working days and 21 days including weekends.
Yea, your TCD and your broker customer service are definitely award-winning ya!
As of 5/12/2023, there are no updates from the TCD, it has been 12 working days and 18 days (including weekends).
@octa pls reply,this is far too long.
It has been 10 working days since the case is submitted in for review, as of 1/12/2023, no any update or compensation from OctaFx TCD, "award-winning broker", nice.
I am so ready to reward you sir, just need to wait for the compensation from OctaFx for their server breakdown and their poor customer service and performance from TCD. Thank you sir !
Hello, I have been using OctaFx for more than 3 years and have been actively trading using your broker platform.
However, around 6:30 am (+8GMT) on 18/11/20233, I tried to log on to my account on Metatrader to set SL for all my shorting positions for ETHUSD, but I was unable to do that for my...
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