Recent content by moonvalley

Please stop giving all this nonsense. He made a few withdrawal requests prior to this but you rejected them. Furthermore, he has refunded 100% back to his credit card. He requested the withdrawal via wire transfer just now. So there should be no problem. Also, the amounts you gave in post #27...

How about the other account, 6036498? My father wishes to withdraw the USD1802.07 in it too.

They are still playing the same old confusion game. They did process the withdrawal of USD500. However, instead of crediting it to card 1 as what I requested according to their instruction, they credited it to card 2. On 5 Feb, their CEO, Dáire Ferguson, sent a mass email to every client...

There is no way to take a screenshot of the withdrawal requests, as their website does not provide an interface to manage the transaction records. As for the Chinese chat channel which I mentioned in a previous post (#7), the wait ended after the queue number was stuck at 3 for a few hours and...

All our withdrawal requests have just been rejected again, as you can see from the first screenshot. AvaTrade, if you ever read this, I request that you state precisely here what we should do instead to withdraw all our funds. May I suggest Forex Peace Army list AvaTrade as a scam? They have a...

Here is the latest update: AvaTrade has a policy with regard to withdrawal requests. In their words, 'up to the amount of your investment must be returned through the same payment method that was used to fund the account.' It is unclear whether this 'amount' refers to 100% or 200% (why 200%???)...

Anyway, I just realized prior to this court case, many days after our withdrawal requests, AvaTrade did send to us two emails, one on 24 December 2017 and another on 16 January 2018, telling us that the withdrawal of one of the accounts could not be processed because of some reasons. However...

Withdrawals not processed yet. No reply whatsoever so far.

Our account manager emailed to me last night saying I should withdraw the first USD500 into my credit card account first before the remaining can be transferred to my saving account via bank wire. I replied I have already cleared those deposits, and that it does not matter to me which of my...

LATEST UPDATE: Finally I received an email from our account manager, David Berman. He said he would inform the top management about this issue and he hoped for an amicable settlement. I asked him where he had been and when we will be able to receive our funds. I said we just want our money.

I just sent another email to this address: feedback@avatrade.com Yes, I have opened a court case.

I think they are closed on Saturday and Sunday. I just called their international line today (+1-212-941-9609). It was hung up after an auto-generated voice spoke for a while. I then called the local Malaysian line (+60 327727319). It turned out to be an invalid number. I have also sent the...

Now their live chat is offered only in Chinese and Turkish. I tried the Chinese channel before. They don't handle requests like mine which is from Malaysia.

My father and I made a series of deposits into our accounts at AvaTrade last year, totalling roughly USD3800 (USD1000 + USD2800). This entire amount had been withdrawn successfully back to the respective credit/debit card and PayPal accounts. Noting how hard it was to withdraw money from...