Let me tell you the truth about Moneybookers/Skrill. I have used them for more then 10 years as i run online store and accept payments with PayPal and Skrill just for user convenience. Now keep in mind that i have send every document for verification and such, everything was working as it should and i even had they credit card.
Couple of years ago, when they changed their name from Moneybookers to Skrill they started charging monthly fees just to have an account open, so no matter if you use it or not and the fees for incoming money, withdrawing and now they monthly and yearly fees. So basically you have 4 fees just to get any money from them... And they did not tell us this, silently they updated TOS and that's it. So one day i notice those fees, i contacted them i said, look i just keep this account for convenience, 95% of my users use PayPal anyway, i keep this for those 5%, but i won't tolerate those fees, so please close my account.
Couple of days later, i was contacted by phone from their representative, that promised me that if i keep my account active, they will cancel all my monthly and yearly fees and reduce the incoming fees. I have agreed to this and i have requested to confirm this information in an e-mail so i have it written not only via phone confirmed. So this was settled.
I did not payed attention to this account for nearly an year, just withdraw and that's it. One day however i noticed "monthly fee", so i know i should not have them, and i taken a closer look, and what did i see, for the past 2 years they have been charging me fees again!!!
I contacted them again, giving them a copy of the email that they confirmed that i will no longer have fees. However this time i noticed that speaking with them is horrible experience, they answer after two weeks at best... normally a month. So after 3 months of communication with them, and investigating, they admitted that those fees should not been charged and they "fixed" the fees, and told me the balance was restored, however this was not the case and they lied me in the face.
I spoke with my accountant and he said that the fees are shown as restored with - sign but the amount was never reflected in the balance
. So i have contacted again!! And i requested my account to be closed, this followed by are you sure, here is a statement for your balance and so on, but the fact is that each e-mail took nearly a month to replay, lying to my face and so. So finally i have received an e-mail that stated that my account was closed!
2 weeks later i received my regular monthly statement
, i tried to login in my supposedly deleted account, and voila i logged in without a problem. And my account status saying that the account is active!! Tried to close the account via the account options - "you can't close this account at this time, please contact skrill team".
As this post became quite long i will end it here, but i can speak a lot about them. So my advice is, never ever ever use this company for whatever reason... They are scammers for me.. And i can prove everything i said here, i keep every single e-mail, dates, statement and so on..
..and sorry for my English