Romas from FPA tricked me.
First he made me give 30 % Discount to the buyers
then he too charged me 30% commission
and he persuaded me to write unconditional money back guarantee
to which I said unconditional means for free. Everyone will be asking for refund.
He replied Do not worry only 5% will ask for refund.
To date I have given 31 refunds.
which is more than 40% refunds and still there is no end to refund requests.
I tricked you?! Zain it looks to me that you are only blaming everyone else and not taking responsibility for you own actions and words. You accuse everyone who asks for a refund being a cheater and now you blame for "tricking you". That's not a way to run business.
First of all I didn't "made you" do anything. I gave you an offer which you accepted - you could have said "no" if you don't agree with it.
Here are some extracts from our emails:
on February 17th I wrote you:
...we do require each offer to be backed up with at least 30days "no questions asked" refund option - can you do that?
To which you replied the same day:
...I will gladly place a 30 days money back guarantee just because of you
but in my experience whenever you make the Refund Obvious then
most of the people ask for refund deliberately and these are the guys
who distribute the system freely to all forex forums...
And then I answered
...regarding refunds - and yes and no. This is topic I get into a lot over past year or so. some 3-4 years ago main issue was "if a product should be online because it can be shared easily", these days topic is refunds. Thank you for accepting it. from my experience and surveys and lot's of internet marketing training's refunds are profitable. it shows respect towards client and confidence in the product. I've made quite a few test offering same product with same description etc the only difference was refund option. adding refund always increases sales by 30-70 %, and refunds very rarely exceed 3-5% if a product is good...
I should also have added "and if customer service is good"
Other past few weeks I've sent you many emails asking to make refunds immediately to everyone who asks for it. And I also wrote you many times that I am absolutely sure that so many refunds came due to 2 reasons:
1. You posted publicly that you are "too busy" to answer all the emails you get. And that you do not look into your spam folder. That shows complete disrespect towards your clients. I have also wrote you that if I had purchased your system I would become really frustrated to read that post of yours - I wouldn't know if I'll get an answer to my emails or not, nor when I could expect it. Good customer service is extremely important and lack of it is "good enough" reason to ask for a refund.
2. You blame everyone who asked for e refund publicly and call them cheaters. That's not a way to treat the customer. Again it shows total disrespect. One of the purchasers wrote me that he didn't like the system because it is only a bunch of indicators without explaining logic of them. I have not seen system and I do not know if that is accurate. Yet for me that is good enough reason to ask for a refund. Another wrote that he can't use the system due to timing issue. There can be many reason to ask for a refund and it does not mean person is a cheater.
few weeks ago there were some members complaining that Zain refuses to issue a refund and accuse them to be cheaters instead. I've contacted mr. Zain right away and requested to honer his commitment and issue refunds immediately. Then mr. Zain tried to blackmail FPA, here is what he wrote:
...Can you remove the reviews left from the 2nd of March
and bring it back to where it was prior to that date?
(It was the Top Rated System)
from this link
Z-20 Forex | Z20Forex.co.uk reviews and ratings by Forex Peace Army
If you do that then I will immediately give the refund to everyone.
Thats a promise.
I've told mr. Zain that we wont remove any reviews and he still must issue refunds or we'll have to start SCAM case against him
I always give half of what I earn to Charities. I have paid 30% to FPA and then given 50%
to charities. I have no more money left to continue giving refunds.
Zain, you made commitment & included refund option as a part of the offer. You should not have touched that money until refund period is other. And the reason that you spent them is not an excuse to not make refunds.
And you are lying here again:
- You have not given full 30% to FPA we agreed to leave part of them until refund period is other. FPA received commissions for 49 copies and as I wrote you we will transfer them back the same minute you prove me that there are more refunds given.
- 31 refunds is less than 40% of total sales. In total you've sold 96 items 31 out of them makes 32,29% not "more than 40%" as you wrote
That being said
I personally strongly recommend to everyone not to buy anything from mr. Zain - he is dishonest person and not keeping his word and commitments.
And the ones who bought the system and asked for a refund but only received accusations instead it please do the following:
1. Contact paypal and file a Dispute Resolution. Explain to paypal that offer came with a refund option but mr. Zain is not honoring it.
2. File a SCAM case and let FPA traders court decide if mr. Zain is to be officially SCAM rated. To do that please go here:
Forex Scam Resolution and Trader's Money Recovery and click on "File Case" button.
Thank you