Here is a chat transcript of my friend trying to make a withdrawal. He submitted withdrawal request, but it just remained stuck on "processing" for 4 - 5 days. Then he contacted a representative via online chat:
Transcripts:
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Operator USGFX-Tech has joined the chat.
[14:04:26] USGFX-Tech: Dear Alehandro Mosul, thank you for contacting us! How may I help you?
Operator USGFX has joined the chat.
[14:04:40] Alehandro Mosul: Hello
[14:04:44] USGFX: Welcome to USGFX
[14:05:07] Alehandro Mosul: Just wanted to get an update, I submitted 3 internal transfer requests and 1 withdrawal request
[14:05:29] Alehandro Mosul: it is showing as "processing" when I log in. Was wondering how long it could take and if any information is needed from me
[14:07:35] USGFX: checking, please wait
[14:08:12] USGFX: Sorry but we cannnot process the requests
[14:08:18] USGFX: you did scalping
[14:08:31] USGFX: please lower the ratio first
[14:08:38] Alehandro Mosul: oh
[14:08:44] Alehandro Mosul: what is the ratio sir?
[14:08:55] Alehandro Mosul: I thought scalping was allowed
[14:10:40] Alehandro Mosul: is it 10% scalping trades?
[14:11:09] USGFX: No scalping is allowed in USG
[14:11:26] Alehandro Mosul: oh ic, my apologies
[14:11:32] USGFX:
https://www.usgfx.com/usgfx/Files/en-US/PDS.pdf
[14:11:46] USGFX: 13.3 USG will closely and strictly monitor all the trading accounts. Where found are any motive and manipulation such as wilful misconduct, fraud, attack, commission-laundering, unusual transaction, etc., USG without notice reserves the right to determine such situation at its discretion as “Invalid Transactions Caused by Wilful Misconducts or Unusual Transactions” regardless of EA trading or manual trading, namely, USG reserves the right to deduct any profit or loss generated from the trades in addition to the commission. Clients and agents of USG herein acknowledge and agree that upon the final determination made by USG after the detailed investigation of the account, Clients and agents arre required to fully obey without any objection. 13.4 Since USG provides different account types, if scalping is undertaken in the account type where scalping is not allowed, such practices will be deemed as fraud described in clause 13.3. Note: Scalping refers to a trading strategy that makes profits by opening and then closing the position "multiple times", "wilfully", or "in enormous volume" within 180 seconds.
[14:13:10] USGFX: You need to achieve 4778.09lots before you can withdraw
[14:13:28] USGFX: and don't close order within 3 minutes
[14:13:35] Alehandro Mosul: Oh ic
[14:13:39] Alehandro Mosul: okay sounds good
[14:13:42] Alehandro Mosul: no more scalping now
[14:13:49] Alehandro Mosul: thanks for letting me know!!
[14:13:57] Alehandro Mosul: I will keep trading normally then
[14:14:30] Alehandro Mosul: and once I reach around 4800 lots then I will submit withdrawal request
[14:14:41] Alehandro Mosul: Thank you soo much for letting me know!
[14:14:44] Alehandro Mosul: take care
[14:15:25] USGFX: Thank you for contacting us. Have a nice day.
The transcript will be sent to "ahandro331@hotmail.com".
Operator USGFX has left the chat.
Operator USGFX-Tech has left the chat.
The chat is ended.