OANDA closes positions at will - always to their advantage
Aug. 04.2011 at about 7:40 PM PST - AGAIN - oanda closed a position I had lined up for closing - waiting for the appropriate moment (it was at about =/- $200.00 plus,) when it dropped - OANDA Closed on THEIR VOLITION at +$83.00 , not allowing me to wait until it went up again and then close. This occured several times during the last week. MOST often THEY closed my postion at my loss.
I am on Demo - re-considering strongly signing live with them - - also - I posted at this site a review several days ago - it never was printed - the review contained concrete evidence of above mentioned actions.
Furthermore,
Aug.03.2011 platform frozen intermittently between 12:00 and 02:00 AM
below is a transcript copy of the conversation with OANDA:
You are now chatting with 'OANDA'
OANDA: Thank you for choosing OANDA. How may I help you?
xxxxxx: a) can't log in b) ur site =frozen
OANDA: Which platform you can't log in?
xxxxxx: fx trade practice
OANDA: There appears to be an issue loading the platform for some clients.
OANDA: Our technical team is looking into it right now.
OANDA: It will be fixed very soon. Please wait for a few minutes.
xxxxxx: it works on 1 computer = ur platform on that one is frozen since several minutes
OANDA: We are aware of this issue.
OANDA: we have notified the technical department and they are working on resolving the issue.
xxxxxx: now trying to log into other computer, explorer does not let me telling me there is something wrong with your website
xxxxxx: running vista on that computer, but = it did work in the past
OANDA: Please wait for a few minutes.
OANDA: Our technical team is fixing it right now.
xxxxxxx: what IS THE PROBLEM ???? - repeatedly occurring since midnight - huge spikes - fluctuating ....
OANDA: We are not sure what the problem is, but Our technical team is investigating it.
OANDA: Please wait for a few minutes.
xxxxxxx: running on 1 computer now - resulting loss =$1400.00
xxxxxxx: who would want to open a real account w u - given the circumstances????
OANDA: Our live account is working fine. This problem only happens to the demo platform.
OANDA: If you have any trades affected by the connectivity issue in the live account, we will reimburse you.
xxxxxxx: hahahahaha - allegedly - both work identically and are one and the same
xxxxxxx: reviews on various sites cite the se very same occurrences with LIVE accounts - what is the reason for those occurrences?
OANDA: It happens rarely on the live platform with unknown technical problems. If you have any trades affected by the connectivity issue in the live account, we will reimburse you.
OANDA: Is there anything else I can help you with?
xxxxxxx: welll b--- what is the issue with ur incompatibility with explorer - where is your help page illuminating resolve of log in issues?
OANDA: Please clear your browser cache if you cannot open the website properly.
OANDA:
Troubleshooting | OANDA fxTrade
mummy: how? where are the instruction s - clicking on your 'link' does not open a help page ..
OANDA: Please clear your browser cache if you cannot open the website properly.
OANDA: We have not heard from you. Do you wish to continue with this chat?
xxxxxxx: no thank u
xxxxxxx: site = frozen again
OANDA: Our website is working fine. You may try with another browser.
xxxxxxx: no -that is the computer where i am in on running windows xp - the other one with difficulte accessing your trading platform = running vista
OANDA: The fxTrade Practice platform is working now.
OANDA: If you can't log into the platform, please use fxdesktop.
OANDA: You may download our fxTrade Desktop application from our website here
OANDA:
Trade Currencies on Your Desktop | OANDA fxTrade
In short, I concure with earlier posts citing identical issues with OANDA.