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a bunch of liars... they caused me losses of over 1300 USD and due to technical issues as they said... but when they are reimbursing the money, it is being done through bonuses and i need to meet the bonus requirements to receive my money that they made me lose.
Jun 1, 2017 - 1 Star they steal our money.... a month ago and due to a technical problem i lost around 1000 USD, after weeks of investigations, they agreed to add back to my account as a bonus... i need to do 120 STD in order to get them... and moreover it was supposed to be active for 90 days but they oinly did it for 45 days...
Reply by aaafx sales submitted Jun 12, 2017 Dear hghazawi,
Thank you for expressing your opinion regarding your Margin Call/ Stop Out experience.
While we respect you expressing your point of view, we would like to point out that AAAFx is neither stealing anyone's funds nor can we consider your claim to be justifiably valid.
First, you did not lose any funds on your part due to any technical issue on our end, as there was no technical issue at fault in this matter.
Next, at the time, you did receive a series of alerts informing you of the trading status of your account.
Finally kindly remember that you did give your agreement on the bonus allocation. We did not just add the bonus, but we also had your written consent.
Also, all the bonuses that have been added before 18/05/17 were extended to expire at the end of August 2017 (90-days).
However, any subsequent bonuses added after that date are subject to the standard 45-day policy as you were properly informed of within our correspondence.
If you have any further questions, we do welcome you to contact us directly. Matters are usually able to be resolved so much easier when our clients contact us directly and express what the nature of the situation is so that we can quickly investigate the matter and find a workable solution when possible.
The AAAFx Quality Assurance Team
REMOVED MY BONUS 2017,
december 2015 I tranferred money to AAAFX, with a 30% bonus.
I needed 225 lots to get my 3000 Euro Bonus.
This week I had about 205 lots, so I had almost my bonus.
BUT, they changed the rules, In their terms a conditions of 2017, you must
reach your bonus within 45 days, from date 17 of march.
I never received a notification or a mail, about it.
I read this a few months ago, but I thought this was for the bonuses in 2017, and
not for me, because I funded my account in 2015.
Friday I hear If I will receive my bonus, but I don't think I will get it.
SO 3000 EURO'S IS GONE. Because lack of communication and changing the rules withou telling me, but hidden somewhere on their site, and not really understandable. I think they did this on purpose, so they save a lot of bonus money.
THIS IS A FRAUD IN MY OPINION, AND I DO NOT TRUST THIS COMPANY ANYMORE.
I hope they have a solution for me, and whatever the result is I will tell this forum.
And... Are there any other who had the same issue with their bonus, If so, I like to hear it.
bad support, off quotes 2 days.
I´m trading with AAAFX/Zulutrade since a couple of weeks. Up to now, ok, but experiencing "off quotes" @mt4 since 2 days with no noticeable effort. No communication and only meaningless promises when contactiong support. very dangerous, not be able to trade FOR 2 DAYS!!!
Definitely a dealing desk broker. Very high slippage. They do not honour your stops which are filled with big slippage of 20-30 pips.
Misleading broker and changing rules during the game. Very very poor processing, though they have 3 people available supposedly available 24/7. Took a week to process opening of my account, they don't say upfront that the bonus is not the one advertised but it's actually up to that amount, advertised leverage 3000 but it is 500 and actually not 500 cause it's 200 and actually is not even 200 cause the margin doubles cause brexit. And there is comission + spread. Do youreself a good and get another one.
Well... 15 days ago I made a withdrawal order via SEPA bank transfer. Still not accounted in my bank account.... I called from the registred mobile and I get one message about thechnical issues. I then called from a non registered mobile and got a different message that does not stated anything about technical issues...
I hope to see my money cashed in no much longer than 15 days.
Dear Dr. Kumar,
Thank you for sharing your experience online. Your comments gave us the opportunity to publicly present all the necessary information regarding the case you have brought forward.
In AAAFx, the protection of our clients’ capital remains our prime goal. For security reasons, all credit card deposits are subject to a clearance procedure, which in our case is being executed by a 3rd party processor (Skrill.com).
Your case was handled properly by our Support team Director who ordered an immediate investigation in order to unveil the reasons why your deposit was not received on time to prevent the Stop Out from happening.
The results of this investigation were communicated to you, based on which, your deposit was not received in AAAFx due to a technical issue on their end at the moment of the clearance process. The funds were returned back to you after a few days.
As a result, the Stop Out on the 04th December 2015, was down to normal trading activity at the time, with the available balance at your account, and the standard margin requirements applied. AAAFx cannot be held liable for the losses that occur to any account due to a Stop Out that has occurred due to lack of sufficient margin. This is key information and is not hidden. In the contrary, it is posted not in small print but clearly and explicitly on the Terms of Service section of our site.
Despite the fact that AAAFx was not responsible for the losses your account suffered from, in token of goodwill and in terms of client satisfaction, we offered remedy, your complaint was resolved to your satisfaction and the case was considered as closed with your agreement.
Last but not least, I would like to remind you that AAAFx is an EU licensed and regulated Broker, registered under HCMC and is MiFID compliant. As such, the level of investor’s protection is of the highest standards worldwide.
Once again Mr Kumar, thank you for giving us the opportunity to provide the necessary clarifications to your comments.
AAAFx Quality Assurance Team
they are worst broker they are collaborated with zulu trade, and they are asking me to contact each others once they scammed me. i made deposit but my money did not go into my trading account. i selected instant deposit but still it did not come into my trading account. and my position got closed due to margin call. it was last month NFP day. according to them they did not reach to skrill since they processes through skrill but i used instant deposit on zulu platform, i got letter from bank stating it was made deposit to the merchant AAAFX but they kept saying they did not get money and finally they reversed back my money into my bank account after 10 days. their platform have always some issue once you make deposit my other two payments was hold for more than 30 hrs because due to their platform.their hedging policy is very unique and different than all other brokers which is against to traders because they want traders to loose money that is why they hold your deposit so your account will get close due to margin call. i do have all evidences please FPA help me to recover my losses its already been more than one month but they are saying we are investigating but in fact they are not.help desk gives false information.more funny part of this broker is they are regulated by some greek regulatory body where you cant make complain because site is in greek language so if you do not understand greek language you cant make complain. that is why they are doing very successfully their scam operation without any fear.please stay away. definitely you will loose money whenever your account will go to margin call and you will try to support your account by funding, your deposit will be delayed, and your position will get closed due to margin call. they charge highest commission in market you can compare with others broker commission then you can realize the difference. i am trying to make complain to zulu to NFP i am just waiting for few more hours before office will be opened. thanks guys please do not do any business with zulu or AAAFX.
run fast from this dealy desk operation. they claim they are stp but not true
Very good broker with excellent performance, support and feed. I trade EUR/USD execution and spreads are tight. Every time I have questions they are there for me. I recommend it blindly, especially for Europe citizens.