fxtrader989
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- 19
I'm filled a complaint to ASIC today.
Keep us informed about the reply you received from them.I'm filled a complaint to ASIC today.
Hello,
i traded on USGFX over 1 year and made over 138000$ profit.
After that i received this email:
Dear Client,
Thank you for choosing USG!
I am writing to advise you that we have been notified by our hedge counter party with the notice: They will not be continuing to hedge your trades any further.
As such, we will disable your trading account/EA temporarily until we connect you to a secondary hedge counter party. Currently we have found a secondary hedge counter party and are dealing with the API connection right now. This may take 5 to 6 days. We will contact you again when this has been arranged.
Kind regards,
USG Team
Then i asked them when my account will be activated again and they sent this emails:
Dear sir.
We are changing our Liquidty Providers recently, it will be complete around 2015.03.02, you are mostly welcome to open ECN account with us, the minimum deposit for ECN account is $50000 USD, with no limited of trading.
Kind regards,
USG Team
Dear Sir,
You're right. We're scheduled to have the account activated on March 2nd. After that, we'll send you an email to let you know. Your patience is highly appreciated.
Kind regards,
USG Team
After 2nd marh my account was still not active, so i sent another email and received this answer
Dear Client,
After a review of your trading account we have noticed that a significant number of trades in your account are invalid transactions which are in breach of USG’s trading rules under our PDS.
Your account has trading orders placed, hedged in reverse direction and closed within 180 seconds, as per our trading rules, trading of this nature is not permitted (Clause 13.3 and 13.4 in our PDS).
Due to the breach of trading rules recorded on your account, we regret to inform you that your trading account will be disabled and all trades will be cancelled.
Since the profits from your trading is in violation of USG’s rules under the PDS, USG will reset the account to the status of the initial deposit. You are free to withdraw your initial deposit should you wish to do so.
Your original deposit would be transferred to the new account. The following is the new account information.
my account is monitored on myfxbook.
avg trade duration is over 20 mins. The most volume was made on non scalping trades.
They are regularted by ASIC, maby someone can help me so send a complain to ASIC?View attachment 19536
It will be good if you can share your problem with them in scam folder along with the full details of your problem. By doing that you will get more and more suggestions about how to get back your money from them.USGFX sucks. they have lots of spelling mistakes on website looks unprofessional. looks to me they are in some other country not Australia. Support does not know English well.
Has anything developed in this case? Anything from the ASIC? Why no label of scam by FPA?
Hello,
i traded on USGFX over 1 year and made over 138000$ profit.
After that i received this email:
Dear Client,
Thank you for choosing USG!
I am writing to advise you that we have been notified by our hedge counter party with the notice: They will not be continuing to hedge your trades any further.
As such, we will disable your trading account/EA temporarily until we connect you to a secondary hedge counter party. Currently we have found a secondary hedge counter party and are dealing with the API connection right now. This may take 5 to 6 days. We will contact you again when this has been arranged.
Kind regards,
USG Team
Then i asked them when my account will be activated again and they sent this emails:
Dear sir.
We are changing our Liquidty Providers recently, it will be complete around 2015.03.02, you are mostly welcome to open ECN account with us, the minimum deposit for ECN account is $50000 USD, with no limited of trading.
Kind regards,
USG Team
Dear Sir,
You're right. We're scheduled to have the account activated on March 2nd. After that, we'll send you an email to let you know. Your patience is highly appreciated.
Kind regards,
USG Team
After 2nd marh my account was still not active, so i sent another email and received this answer
Dear Client,
After a review of your trading account we have noticed that a significant number of trades in your account are invalid transactions which are in breach of USG’s trading rules under our PDS.
Your account has trading orders placed, hedged in reverse direction and closed within 180 seconds, as per our trading rules, trading of this nature is not permitted (Clause 13.3 and 13.4 in our PDS).
Due to the breach of trading rules recorded on your account, we regret to inform you that your trading account will be disabled and all trades will be cancelled.
Since the profits from your trading is in violation of USG’s rules under the PDS, USG will reset the account to the status of the initial deposit. You are free to withdraw your initial deposit should you wish to do so.
Your original deposit would be transferred to the new account. The following is the new account information.
my account is monitored on myfxbook.
avg trade duration is over 20 mins. The most volume was made on non scalping trades.
They are regularted by ASIC, maby someone can help me so send a complain to ASIC?View attachment 19536