At 20 April 2012, market watch time @ 20.05 - 20.06, the system automatically set / take profit at 1.6350 (Size 0.2, sell at 1.5826) and 1.6380 (Size 0.1, sell at 1.5821) respectively for my two GBP/USD trades and caused the losses and account being blown out. But the ridiculous point is the market current price for GBP @ 20.05 - 20.06 was on 1.6122! At that time, in my account still have another 800++ USD free margin to let the market to float.
First I was thinking this is the procedure to freeze the account when top up money into the account (I was asking my upline to enter 1000USD into my current account about an hour before this incident happened.) But after I checking the "Account History" page, I found something wrong which is the take profit point was 1.6350 & 1.6380 and which is not set by me previously! I called and asking my upline whether is the procedure of top up money but she claimed that top up account shouldn't behave like this way, furthermore she haven't top up for me!
I been send 3 emails and asking for explanation but to date still yet to reply any single email I sent. Thus I decided to report and force them to give me a valid explanation.
First I was thinking this is the procedure to freeze the account when top up money into the account (I was asking my upline to enter 1000USD into my current account about an hour before this incident happened.) But after I checking the "Account History" page, I found something wrong which is the take profit point was 1.6350 & 1.6380 and which is not set by me previously! I called and asking my upline whether is the procedure of top up money but she claimed that top up account shouldn't behave like this way, furthermore she haven't top up for me!
I been send 3 emails and asking for explanation but to date still yet to reply any single email I sent. Thus I decided to report and force them to give me a valid explanation.