Hi Pete
Well done, I hope you will retrieve the rest also, this is bank that really deserves my respect.
In the meanwhile, my mobile rang several times, of course I haven't answered. A bit later, Ive received the following two emails:
Steve Green:
"I have the head of the trading room here to sort things out with you and end things peacefully
but if your not going to pick the phone theres really nothing i can do
after all weve been through im sorry you feel that way getting to lose all your savings and im here to really help you recover
anyways i have him ready to speak with you
the ball is in your court now"
A bit later, another email, which I personally call funny. My current balance is less than 30 €:
"
Dear Trader ,
Thank you for contacting us.
Please note that I have informed your account manager to contact you.
Please note that if you would like to place a withdrawal because of the bonus on your account we would have to process an irregular withdrawal. This means that you need to place a withdrawal for the whole amount on your account which will indicate that the account should be closed after the withdrawal is completed. When you place the request the accounts department will calculate how much of the balance you can receive back and place the new request for you. It takes up to 5-7 working days to process the withdrawal from our side.
Please advise us on how you would like us to proceed.
Should you need more assistance , please do not hesitate to contact us.
Yours sincerely,
Tiffany.C | Customer Support
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