The excuse is not valid. I’m looking at a line at the agreement that says,
EA malfunctioned resulting in trading losses as a result of errors in trading volumes and pricing executed by the EA.
This is technically not possible because the Robot EAwork sat the client’s side and the rates come from the broker’s side.The EA could never execute a non-existent price since that is produced by the server’s side.
It’s true that the EA could’ve closed or modified the operation after the new price, but this new price was opened from the server’s side. If this had been an error, even in that case nobody would lose that capital because that would be a price that never existed at the market. Please give me a few minutes. I’ll check the record of Operations.
Thanks for holding. The scenario was similar forboth instruments AUDUSD and GBPUSD. It was a Price that was opened from the server’s price since it did not exist at the market. For GBPUSD it hasn’t existed since then to date, and the last time we’ve had that price was in 2009.