Hi all,
this is answer from FSP NZ:
This email in in reply to your complaint as outlined below.
The Office of the Registrar of Financial Service Providers has reviewed the information provided below. The Registrar’s office does not have authority to negotiate disputes regarding conduct.
Please be advised that we have verified that ECNPROFX LLP are members of an approved Dispute Resolution Scheme. Under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, all financial service providers providing services to the public must join a dispute resolution scheme.
To lodge a complaint about the conduct of this FSP you may contact:
Financial Dispute Resolution (the reserve scheme)
Level 9, 109 Featherston Street, Wellington 6011
Financial Dispute Resolution
I hope this can help us to solve our issues.