Hello nickgiles,
How did you get in contact with this company? Do they use a bank account in a different country then Dubai?
I ask you these questions because this looks a lot like the FX-Root.com scam. They always go out of business around this time of year. First they stop with communications, while the account is still live, then your unable to log in and finally the website disappears. Also the text / information on their website is very similar.
Hope I am wrong, don't want to alarm you unnecessarily.