Exness
Exness Representative
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- 186
Hello, astrolabe80.
Thank you for the dialogue that we have had in the thread.
If you have anything else, please do let me know any time.
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Please try to select the correct prefix when making a new thread in this folder.
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Discuss Exness.com
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General discussions of a financial company
Hello, astrolabe80.
Thank you for the dialogue that we have had in the thread.
If you have anything else, please do let me know any time.
pipdreaming
Private, 1st Class
- Messages
- 85
Sorry for late anwser. We had holidays in Poland.
I finally received my withdrawal from Exness.
It took Exness 9 days to order transfer to me.
Transfer take only 1 day like I mention sepa transfers take 1-2 days not 3-5 days like Exness claim.
Horrible witdrawal service by Exness + lying support.
Dear Piotr!
Thank you for your reply.
Are you registered with Express CYPRUS? Because their bank accounts are located in UK, the SEPA should be quick in that case. I am an old client and had to make a new account with the EU website to get that advantage, so please check!
exness would u mined to join my post here... i want more explanation from u to clean up status..
https://www.forexpeacearmy.com/community/threads/exness-stop-out-my-acc.46676/
https://www.forexpeacearmy.com/community/threads/exness-stop-out-my-acc.46676/
Georgii Bartenev
exness.com Representative
- Messages
- 46
swimfan
Recruit
- Messages
- 15
iam a little disappointed here
i wanted to hedge my eur-try position but for some reason exness didnt let me
i tried MANY! times and then i give up ... today my account is margin call !!!!
its typical marketmaker scam behaviour ...easy setting in their backoffice plugin software
respecting nobody if you long time client or new -
http://sendvid.com/bf0watgb
i wanted to hedge my eur-try position but for some reason exness didnt let me
i tried MANY! times and then i give up ... today my account is margin call !!!!
its typical marketmaker scam behaviour ...easy setting in their backoffice plugin software
respecting nobody if you long time client or new -
http://sendvid.com/bf0watgb
Georgii Bartenev
exness.com Representative
- Messages
- 46
Thank you for your information, swimfan.
I passed your request and link to your video to responsible specialist.
I will provide you with detailed explanation as soon as I get the reply from our Complaints department specialists.
I passed your request and link to your video to responsible specialist.
I will provide you with detailed explanation as soon as I get the reply from our Complaints department specialists.
swimfan, are there any news about your situation? Just interesting how it ended.
Georgii Bartenev
exness.com Representative
- Messages
- 46
Hello, swimfan.
Let me bring my apologies for such a long time it took to provide you with answer.
I’m glad to inform you our Complaints department specialists investigated your case.
Please see their reply below.
We have carefully checked the situation you reported and would like to inform you of the results.
Please be informed that except the case of invalid prices requested by a trading robot, [invalid prices] error also appears at times of low liquidity, fast market moves, poor Internet connection or depending on other factors.
If, because of number of reasons, there is no way to confirm the latest quotes with our quotes providers, the trading server is likely to return the [Invalid prices] error in response to opening, closing, or modifying an order. Similarly, because of the poor Internet connection the client may be attempting to have their trades executed at old prices, and, therefore, get [Invalid prices] error.
Taking this into consideration, as well as information from server logs from 7.12.2016, we confirm that orders at the moment displayed on video were executed correctly.
If you have any other questions, please do not hesitate to let us know.
Let me bring my apologies for such a long time it took to provide you with answer.
I’m glad to inform you our Complaints department specialists investigated your case.
Please see their reply below.
We have carefully checked the situation you reported and would like to inform you of the results.
Please be informed that except the case of invalid prices requested by a trading robot, [invalid prices] error also appears at times of low liquidity, fast market moves, poor Internet connection or depending on other factors.
If, because of number of reasons, there is no way to confirm the latest quotes with our quotes providers, the trading server is likely to return the [Invalid prices] error in response to opening, closing, or modifying an order. Similarly, because of the poor Internet connection the client may be attempting to have their trades executed at old prices, and, therefore, get [Invalid prices] error.
Taking this into consideration, as well as information from server logs from 7.12.2016, we confirm that orders at the moment displayed on video were executed correctly.
If you have any other questions, please do not hesitate to let us know.
4evermaat
2nd Lieutenant
- Messages
- 2,709
Only ECN account matters with Exness. Even that account I might be suspect with. If they fak over their traders like this on dealing acct, who is to say that they are not doing something similar with ECN account?
Does Exness provide full post trade receipts showing who took the other side of the trade, how long the fill took, etc for ECN account?
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