Hi everyone,
I need support for clearly my order....
On august/9th/2016 at 8.03am my acc was stop out at MYR13,019.16..i checked the forex calendar there was no big impact news (see the attchmnt)...my acc no is 10602507.
i trade xauusd and my order buy is more then sell (see the attchmant)..
i was soooo confius.. when the price touch lower at 1330.473 at 7.15am my acc is still got equti n not on a -ve margin, i also can made a new position at this time... when it touch on 2nd lower price at 1330.772 at 7.50am my acc sitll save. but when it go to the 1332.++.all my trasaction are gone.. at the time im on the phone and watch it coz i on my stanby to close the sell position that made profit.. i saw my eguity already increased and no way to them stop out... what should i do????? its to much for me to take this... i wan exness to check n solve this problem ASAP..
I need support for clearly my order....
On august/9th/2016 at 8.03am my acc was stop out at MYR13,019.16..i checked the forex calendar there was no big impact news (see the attchmnt)...my acc no is 10602507.
i trade xauusd and my order buy is more then sell (see the attchmant)..
i was soooo confius.. when the price touch lower at 1330.473 at 7.15am my acc is still got equti n not on a -ve margin, i also can made a new position at this time... when it touch on 2nd lower price at 1330.772 at 7.50am my acc sitll save. but when it go to the 1332.++.all my trasaction are gone.. at the time im on the phone and watch it coz i on my stanby to close the sell position that made profit.. i saw my eguity already increased and no way to them stop out... what should i do????? its to much for me to take this... i wan exness to check n solve this problem ASAP..
