Problem EXNESS TECHNICAL GLITCH BLEW MY ACCOUNT

[starforex]

@ExnessOfficial I was trading and hedging dint close my positions, a case you will not tolerate if it was an error from my side, if you return my equity what about my positions? The funds were not loss because it was an error from your server, so you lost nothing and compensate nothing, how about my positions if you decide to return the equity give me my positions back.

You cannot disrupt my positions take me out of market and not compensate me, but use a tricky tactics in your favour. Other brokers return full balance and apologize for the inconvenience.

A big shame to exness not able to cover such small technical glitch funds and punish the clients,
This is why you cannot come out fully and explain because you know what you decide is bad, and keep saying you contact me via email.
I will still say it i want my full balance refund as this judgment is not fair and not in my best interest

 

[HamPoland]

What's the bottom line? Did you manage to resolve the conflict situation with this company?

 

[starforex]

What's the bottom line? Did you manage to resolve the conflict situation with this company?

No the company @ExnessOfficial
Failed to return my full balance, rather return my equity and i complained i am not satisfied with that decision as i have open position which there server difficulty they admit caused it, now instead of exness to refund my full balance in my favour, they did not but rather just return my equity and say nothing about them closing my positions or compensate my positions that they took down

 

[HamPoland]

Trust my experience. The fact that the company has recovered the original balance is a good thing. It is almost impossible to recover lost profits from any company. So you can say that your problem has been resolved more or less positively for you.
I understand your frustration though.

 

[4evermaat]

No the company @ExnessOfficial
Failed to return my full balance, rather return my equity and i complained i am not satisfied with that decision as i have open position which there server difficulty they admit caused it, now instead of exness to refund my full balance in my favour, they did not but rather just return my equity and say nothing about them closing my positions or compensate my positions that they took down

hedging your own positions has its own risk. If they returned the net equity that was in the account shortly before the error that caused the stopout, then that's probably the best you can hope for.

You never provided a full account statement for analysis, but if the open positions were hedged, then getting back your equity seems like the right thing to do.