Resolved: Exness price glitch

[Ykpuffy07]

A glitch occurred on exness on 26-Dec-2023 which drove GBPJPY price to an unexpected price level compared to all brokers and therefore wiped out money from my trading account 412258.


I immediately raised a complaint, to support, they gave 5 working days to resolve the matter.


It has been over 15days now this is yet to be resolved, my
Case ID : 09529883

Order numbers: 374665455 and 374666031


I hope by bringing this to public awareness, Exness can speed up the process and give me the proper compensation/full balance refund. My trading account today January - 10-2024 still stands at $ 0.00

 

[Ykpuffy07]

@ExnessOfficial @FxMaster this is for your urgent attention as this loss has impacted I and my family's wellbeing

 

[FxMaster]

A glitch occurred on exness on 26-Dec-2023 which drove GBPJPY price to an unexpected price level compared to all brokers and therefore wiped out money from my trading account 412258.


I immediately raised a complaint, to support, they gave 5 working days to resolve the matter.


It has been over 15days now this is yet to be resolved, my
Case ID : 09529883

Order numbers: 374665455 and 374666031


I hope by bringing this to public awareness, Exness can speed up the process and give me the proper compensation/full balance refund. My trading account today January - 10-2024 still stands at $ 0.00

@ExnessOfficial, one more here.

 

[Ykpuffy07]

@ExnessOfficial still awaiting a feedback from you

 

[starforex]

@Safyan here is similar case

 

[Ykpuffy07]

@ExnessOfficial still no response on this matter from you. I find this unprofessional in all regard

 

[FxMaster]

I noticed plenty of new thread regarding the glitch and also got update about money get credited.

 

[Ykpuffy07]

I noticed plenty of new thread regarding the glitch and also got update about money get credited.

@ExnessOfficial is yet to refund me. Telling me all that crap "investigation is still ongoing". I really don't know how heartless and inhumane some people can really be which makes one to wonder if they actually have blood flowing through their veins. The impact of the loss on my account has affected me and my family adversely

 

[4evermaat]

They must have been trying to balance their [b]-book of business. But to their credit, at least some of the other threads are reporting 75% credits. Not 100%, but better than nothing.

 

[ExnessOfficial]

Dear Ykpuffy07,

We apologize for the inconvenience experienced. Please note that we are in the process of investigating the matter. A member of our team will be in touch soon with an updated response.

If you have any other questions or hesitations, we remain at your disposal. Feel free to reach out to us here: https://shor.by/contactexness.

Thank you
The Exness Team

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