Problem EXNESS TECHNICAL GLITCH BLEW MY ACCOUNT

[starforex]

26/12/2023
A glitch occurred on exness, which drove Usdchf price to unexpected levels compared to all brokers and therefore wipe traders account, my two accounts
53532434 and 53535197

also involved a balance of 4112.49 USD and 5,041, 645.83 NGN respectively all gone

I immediately raise complain, to support, they gave 5 working days.

It has been 14days but has not been resolved, my
Case I.D : 09524994

I hope by creating this thread on this well known website they can speed up the process and give me the proper compensation/full balance refund.The last attached is my account today January - 09-2024 is still 0.00 on both accounts

 

[starforex]

@ExnessOfficial @FxMaster
Do consider this I need your attention

 

[FxMaster]

26/12/2023
A glitch occurred on exness, which drove Usdchf price to unexpected levels compared to all brokers and therefore wipe traders account, my two accounts
53532434 and 53535197

also involved a balance of 4112.49 USD and 5,041, 645.83 NGN respectively all gone

I immediately raise complain, to support, they gave 5 working days.

It has been 14days but has not been resolved, my
Case I.D : 09524994

I hope by creating this thread on this well known website they can speed up the process and give me the proper compensation/full balance refund.The last attached is my account today January - 09-2024 is still 0.00 on both accounts

@ExnessOfficial, we need your attention here, too.

 

[4evermaat]

Not sure why people seem so eager to trade with Exness after the numerous reports of them doing just this type of behavior. (spiking prices to clear the account).

-> have you written a review of their behavior yet? Note that reviews are separate from this problem report page:

Exness review: Is it a legit or scam forex broker?

I'm trading with Exness since 2012. Their services like deposit and withdrawal, customer services and everything for Indian customers is superb. Provides local payment system for Indian.

www.forexpeacearmy.com

 

[starforex]

Lets wait for @ExnessOfficial reply and have good hopes and conscious for that they will do the right thing.

 

[starforex]

@Safyan here is my case too

 

[starforex]

Today @ExnessOfficial @FxMaster today they admit to the technical glitch and refunded
3,324.8 USD instead of 4112.49 USD for my first account
And 4,193,434.46 NGN instead of 5,041,645.8 NGN for my second account
I want a full balance refund as that technical glitch was not my fault and I have been forcefully stopped out by there server technical error, which i would have exited my unrealized trades on profit, it is not justifiable to suffer the punishment of there glitch while exness will go Scott free with zero damage for a fault that is theres

 

[FxMaster]

Today @ExnessOfficial @FxMaster today they admit to the technical glitch and refunded
3,324.8 USD instead of 4112.49 USD for my first account
And 4,193,434.46 NGN instead of 5,041,645.8 NGN for my second account
I want a full balance refund as that technical glitch was not my fault and I have been forcefully stopped out by there server technical error, which i would have exited my unrealized trades on profit, it is not justifiable to suffer the punishment of there glitch while exness will go Scott free with zero damage for a fault that is theres

Did they reply on your question about full refund yet?

 

[starforex]

They have not yet reply my messages @FxMaster @ExnessOfficial

 

[FxMaster]

Make sure to contact them via live chat to get instant answer.