....Currently the main issue is that many people don't fill out the invitation information, send the invitation, or leave a review.
This can be helped by having a dimmed popup alert for the OP that reminds them to complete the invitation. And also the countdown timer where the invite / edit company info is. The cookie/script that controls the popup should expire temporarily after each 48-96 hour period and then check again. But it would also not trigger if the OP already has submitted invitation. 100% programmable.
A similar script to check for review submission from the user tied to the scam alert company would also help.
Check the Resolved Issues folder if you want to try to estimate how things are going. Overall, I think resolutions may have increased some, since I don't have to waste time managing a whole separate semi-private thread for each case. Currently the main issue is that many people don't fill out the invitation information, send the invitation, or leave a review.
This can be helped by having a dimmed popup alert for the OP that reminds them to complete the invitation. And also the countdown timer where the invite / edit company info is. The cookie/script that controls the popup should expire temporarily after each 48-96 hour period and then check again. But it would also not trigger if the OP already has submitted invitation. 100% programmable.
A similar script to check for review submission from the user tied to the scam alert company would also help.
I am proposing a visual aid that will be placed on top and bottom of all scam alert threads to solve this problem. It will be a mini New Trader's Court OP checklist that shows outstanding tasks to complete.
The checklist item that will have timestamps and links to the related activity.
- Submitted review of the company [URL to review or OP's review list]
- Attached evidence of relationship to company [senior members can flag post url(s), multiple urls possible]
- Invited company to thread [92:22:21 countdown until invitation opens] (Tutorial URL)
- OP Acknowledged FPA Trader's court rules [link to "new traders court"]
- OP's latest activity on thread: Last post: 2020.03.04 @ 13:55; Latest visit: 2020.03.05 @ 19:32
-------------------
- FPA Forum invitation sent to OP [date/time/forum post url, multiple urls possible]
- FPA Forum invitation sent to company [date/time/forum post url, multiple urls possible]
Here is an image on how this might look:
Some additional scripting rules:
- Non-OP users will see an identical checklist also, but with no action buttons (because only the OP/FPA forums team can take action).
- This checklist can be immediately collapsed by all non-op visitors who are logged in.
OP must complete the tasks before the list can be collapsed (for the OP) Or if it is collapsed, that cookie would expire in 24 hours. The only way for OP to have permanent collapsed checklist is when all OP tasks are complete.
- This also has a nice benefit. We don't have to search through all the pages to see when the OP completed invite, etc. It would be right there in one place with hyperlinks to jump to related forum sections.
- flagging evidence can also include a short description to type for each evidence. e.g. "account statement", "email reply 2019 may 06" . Maybe limit it to 25-30 characters per evidence. Only senior members would have this ability. And the description text would be hyperlinked in the checklist
This is a huge win for all parties and will greatly cut down on repetitive work! And make all pertinent information easy to find.
Everything I identified here is 100% programmable.