forexengines
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Case Summary:
Our company renders professional Forex autotrading service to a chinese client which currently maintains a trading account with USGFX. Our robots started trading client's US$10k account on 19th Dec 2016. By the morning of 26th Dec 2016 we observed a suspicious, unbelievably wide spread of more than 1800 Pips!!! on the currency pair EURAUD ( image source: https://image-store.slidesharecdn.com/6719b9d3-1ae5-41d9-8419-9fc21ec8b95c-large.png ) and immediately published an updated on Linkedin ( source: http://www.linkedin.com/hp/update/6219082536266588160 ) with a request for USGFX' Administration to publicly explain what is happening. But till the moment of filing this Case, USGFX' Admin is silent!!!
Next, during the day of 26th December 2016 followed extremely suspicious widened spreads on additional four currency pairs: EUAUD; NZDCAD (image source: https://image-store.slidesharecdn.com/ade07a2c-16ef-41f5-9091-12721cbb7945-large.png ; details: http://www.linkedin.com/hp/update/6219084770278727680 ); EURNZD (image source: https://image-store.slidesharecdn.com/4ac0747d-8a9a-44c8-82b3-57d082160752-large.png ; details: http://www.linkedin.com/hp/update/6219172307642957824 ) ; regrettably, we were unable to capture screenshot of the 4th currency pair chart before Broker intervened.
What was happening in our client's account was dramatic, and if at least ten currency pairs all had widened spreads of aboved mentioned value, our client's account would have been destroyed, and our robots would have been blamed for the loss!!!
Further evidence to prove that our robots were working honestly was the closure of three open trades on "SELL AUDJPY" at loss of US$331.04 when our robots honestly secured profit on the trades at no less than 80 Pips Trailing Stop - as can be witnessed on this image: https://image-store.slidesharecdn.com/8850aaca-116e-4f17-a2f1-18fc660d378d-large.png ; and details : http://www.linkedin.com/hp/update/6219549543483129856
Regrettably, our attempts to talk to the responsible "Boss at USGFX" have yielded no fruits! The female manager who has been communicating with us claims that her Boss DOES NOT talk to anybody! And our warning to her that she is closing eyes over the vivid cheating USGFX does and that we shall file a Case today with Forex Peace Army to help our client get the US$331.04 loss paid by USGFX and his account protected henceforth could only meet the female manager's insults today that our robots are to blame!
Our Requests to Forex Peace Army:
1) Please take applicable measures to have USGFX promptly pay the US$331.04 loss to our client.
2) Please take applicable measures to have USGFX promptly move our client's account from their "Live Server 2" where all above described matter occured to "Live Server" (their first main global server) - where we did not observe such problems - considering that our robots also trade a few accounts on "Live Server". (It is important to remark here that USGFX claims that they cannot move our client's account to "Live Server" which is suspicious, considering that such operation can be easily done with all accounts held with "one Broker").
Client's account details will be provided on request to Forex Peace Army.
Many thanks for your kind attention.
Our company renders professional Forex autotrading service to a chinese client which currently maintains a trading account with USGFX. Our robots started trading client's US$10k account on 19th Dec 2016. By the morning of 26th Dec 2016 we observed a suspicious, unbelievably wide spread of more than 1800 Pips!!! on the currency pair EURAUD ( image source: https://image-store.slidesharecdn.com/6719b9d3-1ae5-41d9-8419-9fc21ec8b95c-large.png ) and immediately published an updated on Linkedin ( source: http://www.linkedin.com/hp/update/6219082536266588160 ) with a request for USGFX' Administration to publicly explain what is happening. But till the moment of filing this Case, USGFX' Admin is silent!!!
Next, during the day of 26th December 2016 followed extremely suspicious widened spreads on additional four currency pairs: EUAUD; NZDCAD (image source: https://image-store.slidesharecdn.com/ade07a2c-16ef-41f5-9091-12721cbb7945-large.png ; details: http://www.linkedin.com/hp/update/6219084770278727680 ); EURNZD (image source: https://image-store.slidesharecdn.com/4ac0747d-8a9a-44c8-82b3-57d082160752-large.png ; details: http://www.linkedin.com/hp/update/6219172307642957824 ) ; regrettably, we were unable to capture screenshot of the 4th currency pair chart before Broker intervened.
What was happening in our client's account was dramatic, and if at least ten currency pairs all had widened spreads of aboved mentioned value, our client's account would have been destroyed, and our robots would have been blamed for the loss!!!
Further evidence to prove that our robots were working honestly was the closure of three open trades on "SELL AUDJPY" at loss of US$331.04 when our robots honestly secured profit on the trades at no less than 80 Pips Trailing Stop - as can be witnessed on this image: https://image-store.slidesharecdn.com/8850aaca-116e-4f17-a2f1-18fc660d378d-large.png ; and details : http://www.linkedin.com/hp/update/6219549543483129856
Regrettably, our attempts to talk to the responsible "Boss at USGFX" have yielded no fruits! The female manager who has been communicating with us claims that her Boss DOES NOT talk to anybody! And our warning to her that she is closing eyes over the vivid cheating USGFX does and that we shall file a Case today with Forex Peace Army to help our client get the US$331.04 loss paid by USGFX and his account protected henceforth could only meet the female manager's insults today that our robots are to blame!
Our Requests to Forex Peace Army:
1) Please take applicable measures to have USGFX promptly pay the US$331.04 loss to our client.
2) Please take applicable measures to have USGFX promptly move our client's account from their "Live Server 2" where all above described matter occured to "Live Server" (their first main global server) - where we did not observe such problems - considering that our robots also trade a few accounts on "Live Server". (It is important to remark here that USGFX claims that they cannot move our client's account to "Live Server" which is suspicious, considering that such operation can be easily done with all accounts held with "one Broker").
Client's account details will be provided on request to Forex Peace Army.
Many thanks for your kind attention.