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FxPrimus.com Review Visit site

Updated: Jul 24, 2016
2.917 · 108 REVIEWS
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FX Primus are forex brokers. FXPrimus offers the MetaTrader 4 and MT Mobile online forex trading top platforms. FXPrimus.com offers over 30 currency pairs, metals, cfds, indices, and equities for your personal investment and trading options.


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2.917 · 108 REVIEWS
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Milan, Italy
Jun 13, 2016

I submitted a ticket support by email for Camille Murphy. The ticket was closed without any reply. FxPrimus continue to be unethical. 2016-05-31 1Star Yes unethical. I'm customer and IB of FxPrimus from March 2011. I've carried a lot of customers to FxPrimus and hundreds of new accounts were opened thanks to my work introducing FxPrimus. One month ago I saw that withdrawal options disappeared from my customer area. I submitted a request in order to know the reason. After more than a week they replied that I had to refund FxPrimus of 10K of a chargeback that I did on a trading account. I didn't any chargeback with any broker in the world, I don't have from years an active trading account with FxPrimus, so obviously was a fake accusation. They wrote me about an account number that I never opened and about an email address not mine. I asked to FxPrimus to let me know all details of that fake registration (if EXIST) but they refuse to let me know that registration details (documents received, IP address used to register, credit card number) in order to in order to initiate proceedings to a law court. Because in Italy the identity theft (if happened) is a crime. But they refused to give me any info about the fake account that obtained (if it's true) the cargeback. The chargeback happened on November 2015, and they blocked my withdrawal on May 2016, very strange behaviour. In other words for FxPrimus I'm guilty of chargeback, but they don't want show me any data about the customer that obtained chargeback. But if for FxPrimus I'm the customer I don't know why don't let me know all details about that account. I think only that if they admit to have accepted a fake customer they would admit that their comply office was fooled by someone. 2011-03-31 No Rating I've opened an ECN account from a month. All is absolutely perfect. Commission are not cheap, 10$ lot, but execution, spread, deposit, website, all is excellent. I want note that ECN variable spread did not went at impossible values the night of 17 March, when USDJPY had big spike down (compared with others ECN brokers...). Added by FXPRIMUS on 2016-06-10 Content: Dear Carlo Colombo, Please note that your account and dispute was placed under careful consideration and investigation. Please contact support@fxprimus.com and ask for Camille Murphy to further discuss the events of your accounts.

Reply by FXPRIMUS submitted Jun 15, 2016:
Hi Carlo Colombo, I can confirm that your ticket was not closed and in fact was responded to with mulitple queries at your attention, to which you responded to as well. We have finalized the audit and included a copy of your KYC documents and the CC history displaying each chargeback transaction. Please refer to ticket SNJ-735-69983. Warm regards, Camille Murphy, FXPRIMUS
, Malaysia
May 17, 2016

One of the worst brokers I have traded with. I did only 4 trades with them during news and all of them had huge slippage and when I say huge, I am talking about 160 pips. Worst broker for a news trader. Wrote them a long email explaining my slippage and slow execution experience with video and proof. They emailed me back that my position was filled at the best possible price. Slippage every single time. I am happy that I started with a tiny amount with them which I took it out immediately. And their sales person before opening my account used to call me twice a week, asking me to deposit. At one point he said if i do not deposit by Friday, he will not be able to give me bonus. hahaha. This broker is a joke, worst liquidity ever when you simply experience slippage every damn time. However, my withdrawal was completed within 3 days.

Reply by FXPRIMUS submitted May 23, 2016:
Dear Behzad Bazian Please note that slippage can and will occur during volatile market periods or news times. During volatile market periods and news times, there are times when the inter-bank becomes illiquid. This means that if you?re trying to execute a trade at specified price, and there is no bank that is willing to deal at that price, you will receive the next best possible price. This is expounded within our ORDER EXECUTION POLICY agreed to upon registration. Per managements review, we can appeal to our liquidity provider for a special arrangement in regards to your slipped trades. Please email support@fxprimus.com ( or respond to ticket SFP-436-66838) and ask for Camille Murphy to further discuss your appeal and a more favorable outcome. FXPRIMUS representative
Lahore, Pakistan
May 5, 2016

Primus Fx is very good broker. fast withdrwal short spread.and help full support. thanks primus fx.

JB, Malaysia
Mar 24, 2016

Fast Withdrawal, as promised Good and helpful staff (support) good spread! trusted!

Kuala Lumpur, Malaysia
Mar 13, 2016

I have requested for withdrawal since 2/2/16 till now, but my withdrawal has been rejected by my bank 3 times in total. FX PRIMUS has been blacklisted by the Monetary Authority of Singapore. Thus my fund was rejected. On 19/2/16, FX PRIMUS advised me to withdraw back into my funding bank account. And as I did so, the fund was rejected as well. I asked for a solution as I need to withdraw the money. Fx PRIMUS gave me a solution to withdraw the fund using YuuPayout. And before I use it, I have enquired whether will FX PRIMUS name appear in the TT. And as I was told by them, it will NOT appear. But to my disappointment, the fund was rejected again due to FX PRIMUS name was mentioned in the payment details and the sender MONEYNET is also blacklisted. Every time my fund is rejected, I have to pay for the return fees and mind you, the return fees is not cheap. It is not fair for me to be bearing the return fees cost as the fund rejection is not due to my fault. It is FX PRIMUS fault for being blacklisted and I did as advised by them. I requested for FX PRIMUS to bear the return fees cost but they have been avoiding my request. There was no answer from them regarding this. And I am asking for a solution to withdraw my money. How can I trust and continue to trade with FX PRIMUS when my money withdrawal problem cannot be solved ? I seriously urge FX PRIMUS to take this matter seriously and solve my problem. It has been more than 1 month. My MT4 ID : 547802

Reply by FXPRIMUS submitted Mar 24, 2016:
Hello Yap, We sincerely apologize for the inconvenience caused; this is the first time we have experienced any such issues regarding clients withdrawing funds using Singapore Bank and via YuuPayOut. We would like to compensate you for the Bank wire fees applied when the your bank returned the withdrawal funds. Compensation will apply to Witdrawal: reference EWW00361004, EWW00418628. You will note the total compensation credited to your MT4 547802. We note you have another withdrawal request through YuuPayout: reference EWW00447428, that has now been received, and withdrawal reference EWW00508667 was processed yesterday. You should receive this amount within 2?5 working days. With this case, the bank have more than likely picked up the fact, the client is Malaysian and due to the fact Forex is prohibited in this Country, have returned the funds back to us. We will indeed keep our Malaysian clients into consideration for future withdrawals and allow for further methods to withdraw funds. i.e e-wallets: Skrill and Neteller. We hope this completely resolves the matter. Please feel free to reach out to support@fxprimus.com with any further questions. We have also already responded to your ticket UQM-167-50708 with the above information and included more details regarding your withdrawals and compensated amount. Warm Regards, FXPRIMUS representative
somerville, USA
Feb 16, 2016

They have instant execution with deviation on platform but do not observer this at all. The execute OUTSIDE of the limits and when you ask them why they give absurd explanations that the market was not there. When you ask them why they don't reject when they cannot execute a limit order properly they give a stupid explanation that STOP orders become market orders. When I explain to them that this is not a stop order but a LIMIT order they become silent. Bad service and they fool people with their platform.

Reply by FXPRIMUS Support submitted Feb 19, 2016:
Thank you for your feedback. If you would like to, please notify us in this forum of the ticket number in reference to your audit so that we can take a second look and post the results of the audit into this forum (excluding any information such as your MT4 ID and Full Name). In the mean time, please note that our execution policy is located in the following link: http://download.fxprimus.com/nfiles/doc/FXPCyp_Order_Execution_Policy.pdf#_ga=1.149647350.1183746032.1455625030 Orders are executed as they are elected and the execution may vary from one order to another based on a number of factors including available liquidity at price, volume and time. Therefore, orders will be filled at the best available market price. As a policy, FXPrimus offers our clients an STP trading environment where each client order is offset at a valid market price set by our multiple liquidity providers in an aggregated manner. As a provider of premier trading technologies surrounding our multiple MT4 servers, we offer our clients different pricing options such as our ECN spreads and our Variable spreads. We take pride in our industry-leading execution technologies and liquidity provider relationships that provide tight spreads and fast, reliable executions to our clients.
India, India
Feb 10, 2016

Dear All, For my comment posted on 8th of feb 2016, FX primus have helped me to get my amount back and have done each and every possibility to help me for my issue, however they also stated that their deposit portal was down so they were not able to verify the third party deposit. However Now everything is fine and they helped me a lot for my issue. Thank you fxprimus. 2016-02-08 2Star I was trading with fxprimus since long time however I stopped trading with them since last october. As their was a fraud employee of fxprimus working here in india and use to misuse clients documents when the trades were open, one day that employee when my trade was going on at mid night requested on live chat to close my positions on loss and fxprimus not asking for an email also and closed my position i tried to explain them my issue but they did not agree to me i being a client. NOT EVEN REVERSED ME THE AMOUNT NOT EVEN HELPED ME TO SOLVE THE ISSUE. I think they do not understand client issue. The second major issue happened on 2nd february 2016. Some body deposited from my neteller account to fxprimus, (this email id was not even registered with them) still FXprimus accepted the DEPOSIT WHICH IS THE THIRD PARTY DEPOSIT, that also without asking for an secure id and gave withdrawal to an another neteller account, how is this possible.?? WHEN I AM CONTACTING FXPRIMUS FOR THE SAME THEY ARE SAYING ITS BETWEEN ME AND NETELLER, what the answer I get from their withdrawal team.STRANGE... My question to fxprimus is how did they accepted 3rd party deposit being and regulated broker and if accepted how can you give withdrawal to an another email id. I asked them to co-operate with neteller as well to get the transaction reversed, the withdrawal team is not ready, so I want fxprimus to return my 2579 USD as early as possible. I will also write this to the regulations department if this is not sorted out. my previous issue is also pending however I want you to solve my current issue as early as possible. I have the print screen of my neteller account where funds have gone to fxprimus and not returned to me. Look into this matter at the earliest. 2015-09-11 No Rating I received my funds and fx primus helped me for the same. Thank you fx primus. 2015-09-09 3Star For Fx primus, I would like to highlight certain problems which I am facing since last one week about the withdrawals issue, I am following up the company support and withdrawals team but I am not getting any help from them, I have sent several emails to FX primus support and withdrawl team but I only get some copy and pasted reply. My issue is as I have funded with neteller to FX primus and and wants the withdrawal through neteller only and now company changes the rules in between for withdrawal ,in this case I only decide to stop trading with fx primus any more and request company to pay me my withdrawal VIA neteller only as my funding was with neteller and cannot take in any other method due to regulations issue in INDIA, and nore company informed clients before changing their withdrawal method. Now I expect the company to help me in my withdrawals fast as its very late and no one is replying me properly, I was not expecting this type of service from FX primus. my mt account no are: 916444, 919967, 919957, I want all this account withdrawals very urgently VIA neteller. Now I expect very fast and proper reply from company to help me to get my funds. Added by FXPRIMUS Support on 2016-02-09 Dear Neena Shah, I advise that you contact the funding department at funding@fxprimus.com for a timely resolution. In the mean time, here are a few facts regarding your case: 1) Unfortunately your Neteller account was indeed hacked and we strongly advise that you contact Neteller ASAP to prevent any future fraudulent transactions. 2) Yes, unfortunately the transaction, in reference, was a 3rd party transaction due the fact that Neteller's Merchant portal was down and unavailable for several days. Therefore the sending Neteller account could not be verified. 3) We have attempted to send funds back to your Neteller account however your Neteller account is currently frozen (put on hold) by Neteller due to the investigation. Therefore, no funds can go in or out of your Neteller account. Please contact Neteller and have them unfreeze the account; we can then return the funds to your Neteller account. 4) Neteller did not contact us regarding this client. We initiated contact with Neteller and they were not able to assist. Again, please contact funding@fxprimus.com for further details; we will be happy to assist you further in conjunction with Neteller's co-operation. Please reach out to Neteller to also assist us in assisting you. FXPRIMUS Support

LOS ANDES, Argentina
Feb 5, 2016


Singapore, Singapore
Jan 13, 2016

I have been with this broker since 2011 and have not made any withdrawal yet so no comment about withdrawals. However, when I am most desperate for a quick deposit, FxPrimus totally disappointed me. After making 2 telegraphic transfer on 5 and 6 January 2016, I had updated FxPrimus on the details of my TT on a daily basis but was given standard reply that it will take 2 to 5 days despite my plea about the urgency. Finally on 12 January(7 days since 1st TT), they finally said they will enquire with their bank on my behalf. Today is already 13 January and still I do not see my money! In this era, we all have internet accounts and can access the details anytime from anywhere in the world yet FxPrimus takes such a long time. FxPrimus will likely blame the bank for the delays, but I blame FxPrimus for their inaction before the 2 to 5 working days after TT. Do not trust their 2 to 5 days estimate time for making deposits! 2011-09-26 4Star I have been looking for a reasonable and honest broker and have tried at least 4 others. FxPrimus is one rare reasonable broker who was willing to compensate me for a technical issue resulting in Take Profit that apparently triggered but trades continued to appear as open until few hours later. I think technical issues will arise in all brokerage but FxPrimus is one rare broker who was willing to apologise and accept responsibility; FxPrimus will do well if they continue to this way. I had been with them for just 2 months and had not tried a withdrawal but so far so good; will upgrade to 5 STARS if my withdrawal is quick and timely. Thank You FxPrimus!

Reply by FXPRIMUS Support submitted Jan 15, 2016:
Dear Vincent, We sincerely apologize for the delay in receiving your funds. International bank wire transactions do, in fact, take 2-5 business days to be received. Funds are immediately credited to our client trading accounts as soon as they are received. Unfortunately in your case, it appears that the banks did take a bit longer than the standard time period to remit the funds to us. However, our funding department received your funds today and funds have been credited to your trading account. We have also responded to your ticket (ZAO-935-47322) and have provided you with a copy of the bank SWIFT receipt as proof of delayed funds. While the delay was out of our hands, we have graciously compesated you for the inconvenience caused. We hope you find this compensation pleasing, if so, please do let us know here. Feel free to contact support@fxprimus.com for any further inquiries. received. FXPRIMUS Support
Turin, Italy
Oct 27, 2015

My complain has been received, and I have been able to withdraw the money left in my account using Skrill. I hope that now this is the standard procedure applied, in order to avoid the problem I had. Thank you 2015-09-19 1Star I also have to add a very negative comment about withdrawals from FXPrimus. At the beginning I deposited using Skrill and after some months I decided to stop trading. My profit was very little, only 29 Euros. When I requested the withdrawal I was allowed to withdraw using Skrill only the same amount I deposited at the beginning. So far so good. Then i requested to withdraw the remaing 29 Euros that I was not allowed to withdraw with Skrill. FXPrimus procedure allows to withdraw funds only if bigger than 91.14 Euros or 100 USD. If you funds, after your first withdawal, are not above this amount, as in my case, no way to have it back. Of course I opened a ticket to support and to withdrawal office (#GVZ-749-51404), but the answer was “witdrawal request minimum is 100USD”. The relationship mgr. Jose A. so kind when I opened the account, has disappeard and has done or said nothing about this problem. Since the online procedure does not allow to withdraw if the account is below 100USD, I asked to send my money back using bank wire, but I got no answer. Since I read many similar negative comments, it seems to be a recurring problem the withdrawal with FXPrimus , so please stay away from it. There are many other good brokers to choose that send your money back without any problems. I hope it helps. Added by FXPRIMUS Support on 2015-10-20 Content: Hello Giovanni, Apologies for the delay in response. Previously the withdrawal minimum was in place due to the cost associated with withdrawing funds less than USD100. However you are now able to withdraw your funds with no minimum; you may also use Skrill as a withdrawal method. We hope you find this solution pleasing and we are here to assist you further if needed. Feel free to contact support@fxprimus.com for any further inquiries.