Exness once of scam company.
Becareful. Below is my problem.
I make deposit, but exness deducted the deposit bonus.
I should receive the bonus when i make deposit but now exness deducted my bonus when i make deposit. Never mind, if i make withdrawal, company can deducted the bonus. Company can refund that bonus, but how about my Stop Out from open position?
For kind information, i have a lot of account with exness and have the same problem when i make deposit.
Below is copy of chatting with exness company.
Our company representative will be with you in a moment. Meanwhile you can submit your question.
08:26 Ksenia Kazakova has joined the chat.
Ksenia Kazakova | 08:26
Hello, my name is Ksenia Kazakova. Thank you for contacting EXNESS. How may I assist you?
Mansor XXX | 08:27
Heloo. when i make deposit for account 31999 you deducted bonus
all of my deposit after error dedution, im not receive the bonus
Ksenia Kazakova | 08:30
Your request is under the process now
Our Security Department is still working on it
Will you, please, wait for the result within 5-6 hours
Mansor XXX | 08:31
im waiting so long from yesterday.
Ksenia Kazakova | 08:32
I'm absolutely understand you,but you should wait
It takes time to process your request
Mansor XXX | 08:33
cant trust your company. i have a lot of account facing that same issue
i will desprate this issue to our community from malaysia, especially carigold.com
Mansor XXX | 08:35
i things if i chat with olga, she can settle that issue on the spot
Ksenia Kazakova | 08:36
The case of bonus is processing during 3-5 days
Our specialists remember about your problem,please, don't worry
Ksenia Kazakova | 08:38
Olga will come soon
Within 3 hours
You can talk to her for sure after 3 hours
Mansor XXX | 08:40
Your specialist take 3-5 days for settle that problem, for want my account Stop Out.
Now my open position stop out.
i have 10 account facing that same problem
Mansor XXX | 08:41
one of reason is for scammed client account
Mansor XXX | 08:43
i thing that issue can report to forex army and all of your client
i know you have a lots of client from malaysia
Ksenia Kazakova | 08:44
Please, wait fof a while
Our specialists will solve your problem within 24 hours
Mansor XXX | 08:45
too late to settle this.
Mansor XXX | 08:46
i will copy this chatting and paste to our community especially to Discuss Investment, Forex, Multi Level Marketing, Stocks, Businesses and Money Making Opportunities - CariGold Portal forum
Ksenia Kazakova | 08:47
According our Bonus regulations rules 5.1. The Company keeps its option open to withdraw bonus without naming the reasons.
you can check this information here https://www.exness.com/bonus/percent/regulations
Mansor XXX | 08:49
ha ha ha, when people make deposit, you deducted the bonus. Bonus should give for deposit.
i can accept if bonus deductued when i make withdrawal
Mansor XXX | 08:51
Now i will submit this issue to Forex Peace Army is an ALL FREE SERVICE for the Community of Forex Traders.
Ksenia Kazakova | 08:52
Unfortunatelly, there is nothing I can help you with
Our specialists could settle the problem with your bonus within 24 hours
Mansor XXX | 08:52
how about the Stop Out my open position?
Ksenia Kazakova | 08:56
Wait for 3 minutes, please.
Mansor XXX | 08:57
if exness not refund that stop out, i things forex army can settle that issue
Ksenia Kazakova | 08:59
Is Stop Out about to happen? Or it has already happened ?
Mansor XX| 09:01
now im loss because after you deducted the bonus, i dont have a margin to maintain sustaining power.
Becareful. Below is my problem.
I make deposit, but exness deducted the deposit bonus.
I should receive the bonus when i make deposit but now exness deducted my bonus when i make deposit. Never mind, if i make withdrawal, company can deducted the bonus. Company can refund that bonus, but how about my Stop Out from open position?
For kind information, i have a lot of account with exness and have the same problem when i make deposit.
Below is copy of chatting with exness company.
Our company representative will be with you in a moment. Meanwhile you can submit your question.
08:26 Ksenia Kazakova has joined the chat.
Ksenia Kazakova | 08:26
Hello, my name is Ksenia Kazakova. Thank you for contacting EXNESS. How may I assist you?
Mansor XXX | 08:27
Heloo. when i make deposit for account 31999 you deducted bonus
all of my deposit after error dedution, im not receive the bonus
Ksenia Kazakova | 08:30
Your request is under the process now
Our Security Department is still working on it
Will you, please, wait for the result within 5-6 hours
Mansor XXX | 08:31
im waiting so long from yesterday.
Ksenia Kazakova | 08:32
I'm absolutely understand you,but you should wait
It takes time to process your request
Mansor XXX | 08:33
cant trust your company. i have a lot of account facing that same issue
i will desprate this issue to our community from malaysia, especially carigold.com
Mansor XXX | 08:35
i things if i chat with olga, she can settle that issue on the spot
Ksenia Kazakova | 08:36
The case of bonus is processing during 3-5 days
Our specialists remember about your problem,please, don't worry
Ksenia Kazakova | 08:38
Olga will come soon
Within 3 hours
You can talk to her for sure after 3 hours
Mansor XXX | 08:40
Your specialist take 3-5 days for settle that problem, for want my account Stop Out.
Now my open position stop out.
i have 10 account facing that same problem
Mansor XXX | 08:41
one of reason is for scammed client account
Mansor XXX | 08:43
i thing that issue can report to forex army and all of your client
i know you have a lots of client from malaysia
Ksenia Kazakova | 08:44
Please, wait fof a while
Our specialists will solve your problem within 24 hours
Mansor XXX | 08:45
too late to settle this.
Mansor XXX | 08:46
i will copy this chatting and paste to our community especially to Discuss Investment, Forex, Multi Level Marketing, Stocks, Businesses and Money Making Opportunities - CariGold Portal forum
Ksenia Kazakova | 08:47
According our Bonus regulations rules 5.1. The Company keeps its option open to withdraw bonus without naming the reasons.
you can check this information here https://www.exness.com/bonus/percent/regulations
Mansor XXX | 08:49
ha ha ha, when people make deposit, you deducted the bonus. Bonus should give for deposit.
i can accept if bonus deductued when i make withdrawal
Mansor XXX | 08:51
Now i will submit this issue to Forex Peace Army is an ALL FREE SERVICE for the Community of Forex Traders.
Ksenia Kazakova | 08:52
Unfortunatelly, there is nothing I can help you with
Our specialists could settle the problem with your bonus within 24 hours
Mansor XXX | 08:52
how about the Stop Out my open position?
Ksenia Kazakova | 08:56
Wait for 3 minutes, please.
Mansor XXX | 08:57
if exness not refund that stop out, i things forex army can settle that issue
Ksenia Kazakova | 08:59
Is Stop Out about to happen? Or it has already happened ?
Mansor XX| 09:01
now im loss because after you deducted the bonus, i dont have a margin to maintain sustaining power.