Discuss FBS.com (Forex Brokerage Services)

[HannyLay]

Hello Im verified Account on FBS Indonesia , and has been playing here 3 years or more
I Have a problem With some order in FBS, i have sent the email to support of FBS but again i create this thread to get some guidance , and get some other people opinion , not just one opinion from FBS support , so i'll learn and know whether im right or wrong . . .

This is Started When i open 2 Order Position in AUDUSD pair with Ticket number
1730114756 , 5 lot , Open Time 2017.04.21 20:54:20 and Ticket Number , 1 lot size open time 2017.04.21 19:20:30 1730104491 . . .

In The range of time when until the market close , i open the second order 1730114756 , 2 minutes after that at 2017.04.21 20:56 , the highest bar appear on chart , and its not hitting my stoploss at 0.75489 ( 5 lot ) and 0.75490
( 1 lot ) , because i put stoploss few point higher to anticipated the askprice , and there is no problem after that the order running as ussual.

But Suddenly At 2017.04.21 23:57:40 Broker Time , suddenly The Askline on metatrader gap is suddenly becoming very large and hit my stop loss at 0.75489 . . .
So I Checked The Bar and find something interesting , The Bar which is become problem doesnt even higher from the highest bar at 2017.04.21 20:56 that i mentioned above , which is the highest bar doesnt even hit my stoploss, so why this problem bar at 23:57:40 triggering my stoploss even if it price doesnt even higher than the highest bar that should hit my sl at the beginning.
so i checked at the ask line , it doesnt seems normal . . . its gapping so much

whats your opinion ? it is normal ?

As u see, my position was selling, but in my uploaded picture AUDUSDm1 problem, my sl hit even the when the price is going down, i attached also h4 graph from
My phone.
How should i win if im selling, and the price is going down, but it hit my stop loss before i have a chance for closing my position

I also start a thread here https://www.forexpeacearmy.com/community/threads/problem-with-fbs-indonesia.50086/

And also have been email my problem to fbs support, but have not received any answer yet

 

[FBS Official Rep]

Hello Im verified Account on FBS Indonesia , and has been playing here 3 years or more
I Have a problem With some order in FBS, i have sent the email to support of FBS but again i create this thread to get some guidance , and get some other people opinion , not just one opinion from FBS support , so i'll learn and know whether im right or wrong . . .

This is Started When i open 2 Order Position in AUDUSD pair with Ticket number
1730114756 , 5 lot , Open Time 2017.04.21 20:54:20 and Ticket Number , 1 lot size open time 2017.04.21 19:20:30 1730104491 . . .

In The range of time when until the market close , i open the second order 1730114756 , 2 minutes after that at 2017.04.21 20:56 , the highest bar appear on chart , and its not hitting my stoploss at 0.75489 ( 5 lot ) and 0.75490
( 1 lot ) , because i put stoploss few point higher to anticipated the askprice , and there is no problem after that the order running as ussual.

But Suddenly At 2017.04.21 23:57:40 Broker Time , suddenly The Askline on metatrader gap is suddenly becoming very large and hit my stop loss at 0.75489 . . .
So I Checked The Bar and find something interesting , The Bar which is become problem doesnt even higher from the highest bar at 2017.04.21 20:56 that i mentioned above , which is the highest bar doesnt even hit my stoploss, so why this problem bar at 23:57:40 triggering my stoploss even if it price doesnt even higher than the highest bar that should hit my sl at the beginning.
so i checked at the ask line , it doesnt seems normal . . . its gapping so much

whats your opinion ? it is normal ?

As u see, my position was selling, but in my uploaded picture AUDUSDm1 problem, my sl hit even the when the price is going down, i attached also h4 graph from
My phone.
How should i win if im selling, and the price is going down, but it hit my stop loss before i have a chance for closing my position

I also start a thread here https://www.forexpeacearmy.com/community/threads/problem-with-fbs-indonesia.50086/

And also have been email my problem to fbs support, but have not received any answer yet

Dear Hanny Lay!
We appreciate that you have contacted our customer support right away after the issue had happened and got the answer from our manager.
Still, we consider it our duty to clarify the situation here.

We have examined your claim about bespoken orders, consulted with the server data, checked its log-files and come to the following conclusion.

Fistly, we would like to draw your attention to the fact that both your orders (#1730104491 and #1730114756, AUDUSD) are Sell type. As you may know, Sell type orders are closed by Ask price, which exceeds the Bid price by the spread.

We would like to remind you that your account type has floating spread. Floating spread always depends on liquidity on a certain instrument at a certain moment of time, that means that spread may both decrease and widen.
According to the Customer Agreement:
3.3.7. Spread on trading accounts can be widened before, in time and after economic, political and other news release, during the Gap, at the time of Market opening (on Monday) as well as at the time of low market liquidity and when a market situation is conditional on high spreads.

Please, kindly note that at the moment the highly important news pieces in France has an extremely remarkable impact on the whole financial market. You can check the information about this news on our site: https://fbs.id/news/french-presidential-elections-23-04-2017
The mentioned news piece is the reason of very high volatility in the market, which results in significant spread widening.

More than that, please, kindly let us remind you, that on the Market closure, the spread can widen too.
Regarding your Stop Loss level, we have requested the ticks from our Technical Department.
Here are the ticks for both of the orders (#1730104491 and #1730114756) since both of them AUDUSD, Sell orders:

Date, time ; bid ; ask
21.04.2017 23:57:34 ; 0,75421 ; 0,75453
21.04.2017 23:57:39 ; 0,75420 ; 0,75451
21.04.2017 23:57:39 ; 0,75421 ; 0,75451
21.04.2017 23:57:39 ; 0,75420 ; 0,75449
21.04.2017 23:57:40 ; 0,75394 ; 0,75488
21.04.2017 23:57:40 ; 0,75418 ; 0,75495
21.04.2017 23:57:42 ; 0,75420 ; 0,75448
21.04.2017 23:57:42 ; 0,75419 ; 0,75449

As you may see, the price 0,75495 is higher than your set Stop Loss levels (0.75490 for #1730104491 order and 0.75489 for #1730114756 order).


According to the Customer Agreement:
4.5.1. An order is executed in the following cases:
h) Stop Loss order – for an open selling position, when Ask price in the quote flow is equal or bigger than an order level.

Thus, we can state that your orders were executed correctly and in full accordance with the rules and conditions of the Customer Agreement and world market practice.

Thank you, and please do let us know if you have any further questions.

 

[LsretFX]

Began trading with FBS a month ago. Trading tools suit me. The terminal works normally. But the money has not been withdrew yet. When I will withdraw money write how everything pass.

 

[FBS Official Rep]

Began trading with FBS a month ago. Trading tools suit me. The terminal works normally. But the money has not been withdrew yet. When I will withdraw money write how everything pass.

Hello LsretFX

We are glad to hear that all is going well for you with FBS - please kindly let us know if you need our assistance.

Happy and profitable trading

 

[Tavin]

Hello, i'm Tavin from Indonesia. I have bad experience trade with FBS. On Friday April 21th 2017, i was made a micro account on FBS. My Account is 6333371. i get verified it, deposit and start to trade. I start trade on April 21th 2017 at 19:22 server time. Full manually, no script no EA. I deposit about $1100 (fix rate 10.000 idr/usd). On Monday 24th April, there is nothing happen on FBS. on 2 days trade, i have made $200 profit, it's about 20% from margin in. On Tuesday 25th april 2017 there is something happen and is very very bad. i click new order it can not done. i look in jurnal woowwwwwwwwww WTF???????? TRADE DISABLE????? sell EURGBP in just 0.01lot only but DISABLE?? what kind a broker is this? scam broker or something else? what the hellllllllllllllllllllllllllllllllllllllllllllll. my brain have quick order to withdraw my money as soon as possible. I don't lose my money wihout any reason.
FBS no requote and no off quotes, but trade disable. In the future maybe WITHDRAW DISABLE

 

[giogio81]

Salve ragazzi e grazie per questo forum. Vorrei fare un deposito, ma effettivamente io parlo italiano e con la traduzione dell'assistenza, non riesco ancora a capire come funziona il bonus del 100%.

Quello che mi interessa capire è ad esempio:
capitale 1.000 quindi bonus 100% = 1000

il margin call del 30% è calcolato sui 1000 di cappitale o su 2000 comprensivo di bonus?

-----------------------------------------------------------------------------------------
Hi guys and thanks for this forum. I would like to make a deposit, but I actually speak Italian and with the translation of the assistance, I still can not understand how the 100% bonus works.

What I'm interested in is, for example:
Capital 1,000 so bonus 100% = 1000

The 30% margin call is calculated on 1000 capitals or on 2000 including bonuses?

 

[IrwanI]

Salve ragazzi e grazie per questo forum. Vorrei fare un deposito, ma effettivamente io parlo italiano e con la traduzione dell'assistenza, non riesco ancora a capire come funziona il bonus del 100%.

Quello che mi interessa capire è ad esempio:
capitale 1.000 quindi bonus 100% = 1000

il margin call del 30% è calcolato sui 1000 di cappitale o su 2000 comprensivo di bonus?

-----------------------------------------------------------------------------------------
Hi guys and thanks for this forum. I would like to make a deposit, but I actually speak Italian and with the translation of the assistance, I still can not understand how the 100% bonus works.

What I'm interested in is, for example:
Capital 1,000 so bonus 100% = 1000

The 30% margin call is calculated on 1000 capitals or on 2000 including bonuses?

Make sure you read term and condition regarding the bonus (how many lot to trade before you can withdraw)

 

[FBS Official Rep]

Salve ragazzi e grazie per questo forum. Vorrei fare un deposito, ma effettivamente io parlo italiano e con la traduzione dell'assistenza, non riesco ancora a capire come funziona il bonus del 100%.

Quello che mi interessa capire è ad esempio:
capitale 1.000 quindi bonus 100% = 1000

il margin call del 30% è calcolato sui 1000 di cappitale o su 2000 comprensivo di bonus?

-----------------------------------------------------------------------------------------
Hi guys and thanks for this forum. I would like to make a deposit, but I actually speak Italian and with the translation of the assistance, I still can not understand how the 100% bonus works.

What I'm interested in is, for example:
Capital 1,000 so bonus 100% = 1000

The 30% margin call is calculated on 1000 capitals or on 2000 including bonuses?

Hello Giogio81

Please kindly visit the Live Chat - in the bottom right corner of FBS website or send us an email to support@fbs.com and include your account number. FBS customer support will be happy to explain and answer all questions about the 100% bonus.

Thank you
FBS Official

 

[FBS Official Rep]

Hello, i'm Tavin from Indonesia. I have bad experience trade with FBS. On Friday April 21th 2017, i was made a micro account on FBS. My Account is 6333371. i get verified it, deposit and start to trade. I start trade on April 21th 2017 at 19:22 server time. Full manually, no script no EA. I deposit about $1100 (fix rate 10.000 idr/usd). On Monday 24th April, there is nothing happen on FBS. on 2 days trade, i have made $200 profit, it's about 20% from margin in. On Tuesday 25th april 2017 there is something happen and is very very bad. i click new order it can not done. i look in jurnal woowwwwwwwwww WTF???????? TRADE DISABLE????? sell EURGBP in just 0.01lot only but DISABLE?? what kind a broker is this? scam broker or something else? what the hellllllllllllllllllllllllllllllllllllllllllllll. my brain have quick order to withdraw my money as soon as possible. I don't lose my money wihout any reason.
FBS no requote and no off quotes, but trade disable. In the future maybe WITHDRAW DISABLE

Hello Tavin

I am an FBS Official. I'm sorry that you are having an unpleasant experience, I am checking on this matter for you and looking into the details. I will update you shortly - as soon as I have all the information as to what happened.

Thank you.

 

[FBS Official Rep]

Hello Tavin

Upon review of your claim - the trade was disabled according to the Customer Agreement:

3.2.9. A Client’s request is declined in the following cases:
e) For instruments with fixed spread or fixed commission for order opening with no spread, the Company
reserves the right to change to “Close only” mode and decline new requests for order opening with the comment “Trade is disabled” in case spread on the basic contract exceeds the size of fixed spread or commission
amount.

Please kindly let us know if there is anything else you would like for us to check and / or clarify.

Thank you

Team FBS