Ana Sophie, their customer support, sent me email and said
"The links which you’ve provided are not relevant, as they are individual opinions of just a few dissatisfied clients.
The trading environment implies a potential risk, as the market is volatile and unpredictable.
As previously mentioned to you in the compliance call and as it is stated on the website in terms & conditions, BrokerCapital is not responsible for the trading activity in your account. The client is the only one in charge of his trades and account, therefore it is up to the client whether to follow a 3rd party advice or not. In addition to this, we have been informed by our Risk Department that your account was not hacked and all your positions were opened by you."
"The links which you’ve provided are not relevant, as they are individual opinions of just a few dissatisfied clients.
The trading environment implies a potential risk, as the market is volatile and unpredictable.
As previously mentioned to you in the compliance call and as it is stated on the website in terms & conditions, BrokerCapital is not responsible for the trading activity in your account. The client is the only one in charge of his trades and account, therefore it is up to the client whether to follow a 3rd party advice or not. In addition to this, we have been informed by our Risk Department that your account was not hacked and all your positions were opened by you."