Call you bank and ask them to initiate a charge back. They will ask for supporting evidence for your case. You can either prepare this yourself or use a company like Mychargeback.com who will prepare a bullet proof case for you to send to your bank. With this case it is hard for your bank not to go ahead and initiate the charge back. MaxCFD will contest it. They you contest what they have contested. After which you end up in court with VISA as the adjudicator.... thats where I am at right now..... the more cases against MaxCFD visa has to rule against the sooner they will no longer allow MaxCFD to use their VISA service and the quicker MaxCFD will be shut down. Good luck !