Dear Nicolae20055221,
Thank you for providing your details.
We note that your query was attended by the Company and a response was sent to you on 19 January 2016.
Regards,
To the above answer, which was posted several times on this thread, you have to know that IronFx sent to thousand of complainants a response between the 16th and the 19th January 2016
They did it because the CySEC, together with the fine of € 335.000 , had mandated IronFx to resolve all pending complaints.
At the time, IronFx had 1800 pending complaints.
So the company decided to send all 1800 complainants the same identical letter.
The letter was sent as a “mass email” to every client who had complained to the CySEC. The letter was identical for every client.
With this letter, every complainant was accused of “abusive trading activities”.
The allegations were unsubstantiated and not supported by evidence. No details about date or reference of transactions were given.
The fact that the letter was identical for every complainant is a clear sign that these allegations were just excuses
In its Annual Report 2015, the
General Auditor states
“The most serious breach, according to the officers, was related to the methodology which the company employed to classify customers as bonus abusers, which was based on arbitrary suspicions and assumptions”
This sort of “final response” does not fulfill the requirements of Complaint Handling pursuant to EU law.
The European Securities and Markets Authority has
specified that client’s withdrawal requests must be processed immediately and information about delay must be clear and not misleading
So if you received such a “final response”, keep complaining.
File a formal complaint through the Complaint Portal (under "file a complaint") :
https://www.ironfx.com/en/making-a-complaint.
After receiving the reference number, complain to the
Financial Ombudsman of Cyprus
Also complain to the
CySEC and the ESMA:
BUL@esma.europa.eu