As advised I have sent another e mail to support@maxcfd the content is as below:
To whom it may concern,
Further to my e mail earlier today I have still not recieved any communication via e mail or telephone in response. I understand that as it is Friday afternoon you may need a little time to deal with this matter. However, for me it is a matter of urgency and so I will wait for a response from you by Tuesday Midday.
To clarify. I regret that I made an uninformed decision to register with you and in line with Financial Institutions would take the oportunity of requesting a full refund immediately as part of a "cooling off" agreement.
I note you have requested numerous documents in order to verify my account, I am not happy with supplying these details and will not do so. I have made initial contact with my Bank aboutn this matter and they are awaiting my reply as to how you are proceeding the matter. If i do not get a satisfactory response by Tuesday I will look to pass the matter on to the authorities to deal with including Actionfraud, The financial Ombudesman and Watchdog.
I have taken initial legal advice and have also contacted the FPA (Forex Peace Army) and would invite you to join the thread that I have started regarding my matter and also invite youn to respond openly on the forum to my case.
I do not have an account ID as I have not sent off the paperwork to you for verification but you have given me a query ticket number of #001082 .
Yours sincerely