Do the right thing Richard
The procedure is clear, a member files a complain against a company and the case in in the private folder for a few weeks. Only very few people can see it. During this procedure, the company gets the chance to come and discuss with the client who is complaining and find a way to solve their problems away from publicity. Once the problem is solved and the client is happy, the case remains unpublished. Unfortunately Richard did not react during this procedure, so the case went public and a poll was opened for the all the members to decide guilty or not.
Richard jumped in, after the case went public. I repeat again, that it is for his benefit that he reacted at least at the end. If Richard refunds Galina, everybody can see it and his company will not be considered as scam.
He is guilty for this specific case, but not a scam. He realized that he should have refunded Galina on the first place and we credit him for that. If he doesn't refund Galina, the case will move on and then most probably his company WILL be officially declared as scam!
I do not think that FPA will remove any of the threads. It is not in the principals of FPA. (Moderator please correct me if I am wrong) Richard, once you refund Galina everybody will see it. That is all what you need. In the current situation you are actually blackmailing FPA that if the threads are not removed, you will not refund Galina. This doesn't make things better for you.
All these members here shouting scam scam scam are probably victims and lost some money to other companies that never even bothered answering their emails. Some of them get very emotional. You did the right thing and took the responsibility. That was very professional, but don't expect everybody to appreciate it and understand it. Finish what you started by refunding Galina.
Then you will get the chance to prove your product to tens of thousands of potential customers FREE OF CHARGE. All of them already know the case and will be interested to see the results of your product.
If your product makes 1% per day for two straight months, I will be the first one to buy it and this is no sarcasm. If you believe in your system, you have nothing to be afraid of.