The FPA members would appreciate if the SABrokers rep acted and replied more professionally and graciously against one of his clients. Nonetheless, would the thread starter or SABrokers rep be so kind to point us out to the bonus terms and conditions so we could read it?
Post Editing: Found the Bonus terms and conditions. Here's the link if anyone wishes to read it
SABrokers Forex Promotions | Dubai DGCX/DMCC Regulated Broker.
Dear amahendran1984
Unfortunately for you, the SABrokers rep is correct. The terms clearly say:
"Bonus is available to support your trades, but it will be removed automatically if the account has been stopped out."
To elaborate, once your tickets #5401983, #5401984, #5401985 were closed at 16:35:19 (server time) for the loss of -287.5$, at that moment, your balance became -87.5$. And although you have floating winning orders, they were not supported by actual balance but by the bonus. Add to that a losing ticket #5401982 which was closed 2 hours later.
Please make sure to read all bonus terms and conditions whenever you were offered one, or even better, no bonus at all.
P.S: This interpretation was based on the presented evidence, since this is all I can see from the account. I really don't know if there was a previous balance in the account.