The process started on 8th January 2015, when I logged into my account to process a withdrawal and it would not allow me to. Their website does not work. I was on hold for over 20 minutes on an international call (Huge expense) before the call got dropped. During this 20 minutes I was transferred to 3 different people.
I sent them an email on the 8th of January 2015 requesting the withdrawal and then tried to call them again, this time was on the phone for 35 minutes a gentleman helped me to file a manual withdrawal and promised everything would be sorted out.
After a week of no contact I proceeded to contact them again, via their website. No response.
On Mon 2015/01/26 I contacted them again via email to 3 separate email addresses, no response.
On Mon 2015/02/02 I contacted them via email to 4 separate email addresses this time I requested a read receipt - I received a notification that my emails were deleted without being read.
On Wed 2015/02/04 I emailed sunbird putting "SunbirdFX-ForexPeaceArmy-SCAM ALERT!" as my subject line. This time I was contacted by their retentions department. After an hour of explaining my situation, and Customer Retentions trying to convince me to stay with SunbirdFX I was able to request they proceed with processing the withdrawal. (Note - The withdrawal was processed on 8th of January 2015, however now it looks like this was not actually done?? )
I contacted SunbirdFX on Tuesday 10th February 2015 - no response
I contacted SunbirdFX on Wednesday 11th February 2015 - The response and I quote "i process it maam"
I emailed SunbirdFX on Friday 13th February 2015 requesting more detailed information on how far in the withdrawal process I was.
The response and I quote: "Hi there
Yes i did process it but like i said sunbird terms have changed and they do process withdrawal once a month . But soon you should have it ma'am no worries .
"
I emailed back: "Ok, will it be possible to send me where the terms changed, as well as where I agree to this? Also what then is the date when the funds will be processed? "
The reply back I got was: "Its on our website . Like i said there is no need for this talk right now. Youre going to get your funds and thats it . Very soon . I dont know exactly when "
My personal experience with this company has led me to the opinion that they are in no way genuine in processing my withdrawal and have no intention of releasing my funds back to me, merely stalling, and trying to manage my expectations.
I was told on the phone by Customer Retentions that due to CHF on 15th January 2015 they are not in a position to be processing withdrawals, I should leave my money with them and continue trading.
I really hope that Forex Peace Army will be able to help me with my case, if I am not any further in this process by next week, I will be opening a case in traders court.
I sent them an email on the 8th of January 2015 requesting the withdrawal and then tried to call them again, this time was on the phone for 35 minutes a gentleman helped me to file a manual withdrawal and promised everything would be sorted out.
After a week of no contact I proceeded to contact them again, via their website. No response.
On Mon 2015/01/26 I contacted them again via email to 3 separate email addresses, no response.
On Mon 2015/02/02 I contacted them via email to 4 separate email addresses this time I requested a read receipt - I received a notification that my emails were deleted without being read.
On Wed 2015/02/04 I emailed sunbird putting "SunbirdFX-ForexPeaceArmy-SCAM ALERT!" as my subject line. This time I was contacted by their retentions department. After an hour of explaining my situation, and Customer Retentions trying to convince me to stay with SunbirdFX I was able to request they proceed with processing the withdrawal. (Note - The withdrawal was processed on 8th of January 2015, however now it looks like this was not actually done?? )
I contacted SunbirdFX on Tuesday 10th February 2015 - no response
I contacted SunbirdFX on Wednesday 11th February 2015 - The response and I quote "i process it maam"
I emailed SunbirdFX on Friday 13th February 2015 requesting more detailed information on how far in the withdrawal process I was.
The response and I quote: "Hi there
Yes i did process it but like i said sunbird terms have changed and they do process withdrawal once a month . But soon you should have it ma'am no worries .
"
I emailed back: "Ok, will it be possible to send me where the terms changed, as well as where I agree to this? Also what then is the date when the funds will be processed? "
The reply back I got was: "Its on our website . Like i said there is no need for this talk right now. Youre going to get your funds and thats it . Very soon . I dont know exactly when "
My personal experience with this company has led me to the opinion that they are in no way genuine in processing my withdrawal and have no intention of releasing my funds back to me, merely stalling, and trying to manage my expectations.
I was told on the phone by Customer Retentions that due to CHF on 15th January 2015 they are not in a position to be processing withdrawals, I should leave my money with them and continue trading.
I really hope that Forex Peace Army will be able to help me with my case, if I am not any further in this process by next week, I will be opening a case in traders court.
