This Is Mohamed Al-Haffar ,, i opened account with XM Broker ( XM (XM.COM) | Forex Broker offering Forex, CFD's, and Futures ) , My Account Number 11178746
i made profit 72 USD During My Trading ,, i Requested the Withdrawal of My Profit ,, but they Reject my Request And they Don't want to send me My Profit ,,, So , Please, Be Aware From this Broker ,,They are market Maker ...
This Is the replaying from XM Side :
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Dear Mr. Alhaffar,
Following a thorough investigation of your trading account(s) by our Compliance Department, we hereby would like to inform you that, based on a detailed review of the trading activity in your account(s), we have concluded that the transactions carried out in your account(s) on 01.08.2014 were aimed at exploiting price latency arbitrage opportunities on our Company’s trading platform and at taking advantage of the internet delays which do not reflect the market rates at the time your trades were executed.
Pursuant to Clauses 53.2 and 53.3 of the Company’s Terms and Conditions, to which you agreed when you opened your account(s) with our Company, we are, therefore, entitled, under these circumstances, to revoke the transactions initiated in your account(s), insofar as they relied on such price latency arbitrage opportunities and make the necessary and corresponding corrections and adjustments in your account(s) at our Company’s sole discretion. Accordingly, you will not be compensated for the profit of USD 72.90 resulting from the transactions in your account(s) that we have determined as resulting from the above-mentioned price latency arbitrage opportunities, since the transactions in your account(s) that gave rise to such profits are revoked/cancelled and any profits initially shown in your account(s) as a result of such transactions can, therefore, not be considered as legitimately made on your behalf.
Accordingly in line with the foregoing, we hereby regret to have to inform you that, pursuant to Clauses 53.2 and 53.3 of the Company’s Terms and Conditions, transaction(s) no. #18418351 initiated in your account(s) with our Company on 01.08.2014 , which relied on price latency arbitrage opportunities are definitely revoked/cancelled;
This letter is official. It speaks for itself that it is sent to you without prejudice to any rights and/or remedies our Company may have in relation to this matter, now or in the future.
Sincerely,
XM Team
Middle Office
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,,,,, Please, I am asking XM to return My Profits ...
i attached screenshot of My MT4 Trading .,, order Number 18418351
Thanks
i made profit 72 USD During My Trading ,, i Requested the Withdrawal of My Profit ,, but they Reject my Request And they Don't want to send me My Profit ,,, So , Please, Be Aware From this Broker ,,They are market Maker ...
This Is the replaying from XM Side :
----------------------------------------
Dear Mr. Alhaffar,
Following a thorough investigation of your trading account(s) by our Compliance Department, we hereby would like to inform you that, based on a detailed review of the trading activity in your account(s), we have concluded that the transactions carried out in your account(s) on 01.08.2014 were aimed at exploiting price latency arbitrage opportunities on our Company’s trading platform and at taking advantage of the internet delays which do not reflect the market rates at the time your trades were executed.
Pursuant to Clauses 53.2 and 53.3 of the Company’s Terms and Conditions, to which you agreed when you opened your account(s) with our Company, we are, therefore, entitled, under these circumstances, to revoke the transactions initiated in your account(s), insofar as they relied on such price latency arbitrage opportunities and make the necessary and corresponding corrections and adjustments in your account(s) at our Company’s sole discretion. Accordingly, you will not be compensated for the profit of USD 72.90 resulting from the transactions in your account(s) that we have determined as resulting from the above-mentioned price latency arbitrage opportunities, since the transactions in your account(s) that gave rise to such profits are revoked/cancelled and any profits initially shown in your account(s) as a result of such transactions can, therefore, not be considered as legitimately made on your behalf.
Accordingly in line with the foregoing, we hereby regret to have to inform you that, pursuant to Clauses 53.2 and 53.3 of the Company’s Terms and Conditions, transaction(s) no. #18418351 initiated in your account(s) with our Company on 01.08.2014 , which relied on price latency arbitrage opportunities are definitely revoked/cancelled;
This letter is official. It speaks for itself that it is sent to you without prejudice to any rights and/or remedies our Company may have in relation to this matter, now or in the future.
Sincerely,
XM Team
Middle Office
--------------------------------------
,,,,, Please, I am asking XM to return My Profits ...
i attached screenshot of My MT4 Trading .,, order Number 18418351
Thanks