Problem Instaforex - The Greatest Thieves in the World!

[IFX Ekaterina]

We do not deny our responsibility for the lag. But you are asking to compensate losses from the orders nubmer 5405257, 5477909, 5488881. As we can see from your log-file, they were opened in 1 and 4 days after the lag. So why should we compensate the orders made at the low-key market?

You do not need to compensate all of my losses (about $1400), you just need to compensate my initial deposit of $1000.

The question is not in the sum of your losses. The question is in the legal foundantion for indemnity. You have accepted public offer agreement, and according this document, the company is responsible for the lags from the company's end, but it does not have to refund orders at the calm market.

And why did you send me Saxo Bank's screenshots? What did you want to say by that? We do not take into considiration quotes of another brokers. Yes, we have the lag in that period, and there is nothing dreadfull, because, as you know, pair EUR/HUF is not Major currency pair, and it is appropriate to eache broker to have bugs in rates quatation.

 

[Pharaoh]

From what Izsak said, it seems that he opened the additional trades as hedges AFTER InstaForex repeatedly REFUSED to do anything about the trades with the lag problem. Then, once the market reversed, InstaForex changed its mind, took care of the original lag trades, and left him with a worse problem.

 

[IFX Ekaterina]

Orders that were directed for locking position, as Izsak Gabor asserts, are differently directed in fact, and according to the logic, these orders could not be opened for hedging.

 

[Izsak Gabor]

From what Izsak said, it seems that he opened the additional trades as hedges AFTER InstaForex repeatedly REFUSED to do anything about the trades with the lag problem. Then, once the market reversed, InstaForex changed its mind, took care of the original lag trades, and left him with a worse problem.

Thanks Pharaoh, you really understand what is my problem.
It's a shame that instaforex can't...

"IFX Ekaterina"
"Orders that were directed for locking position, as Izsak Gabor asserts, are differently directed in fact, and according to the logic, these orders could not be opened for hedging."

Could not be opened for hedging? Are you serious..? OMG...
And what does it mean "differently directed" I can't figure it out...
It is none of your business how much lot I trade with...
And you are also mentioning that I "have accepted public offer agreement" Yes, it is true, BUT: I haven't accepted the lags, and you won't pay me...

So it's not an excuse not to pay me... you should try to find a better one, OR you should pay me (it would be better).

 

[IFX_Anna]

Izsak Gabor,

The Company always admits its technical problems but it does not mean that you have a right to think out some stories that these problems have influanced your orders which were closed when our server worked perfectly.

 

[IFX Ekaterina]

Could not be opened for hedging? Are you serious..? OMG...
And what does it mean "differently directed" I can't figure it out...

According to the history of your account YOU DID NOT OPEN ANY ORDER WHEN THE LAG TOOK PLACE.
Tell us, please, what exactly orders you tried to hedge? It seems like you even do not understand what does "hedging" mean. Even if we imagine, that you tried to hedge fictional orders and opened buy-order on 20.02.2009, then why did you open 2 sell orders that were directed as well as positions you were hedging? Is it logical? NO! So stop, please, thinking out fables.

And you are also mentioning that I "have accepted public offer agreement" Yes, it is true, BUT: I haven't accepted the lags

You opened account with us in July, 2008. So you work with us almost a year. And can you say that lags were happenning very often? I think, not. Because in that case you would start claiming much earlier.
And I repeat once more that the lag did not affect on orders number 5405257, 5477909 and 5488881.

 

[Izsak Gabor]

According to the history of your account YOU DID NOT OPEN ANY ORDER WHEN THE LAG TOOK PLACE.
Tell us, please, what exactly orders you tried to hedge? It seems like you even do not understand what does "hedging" mean. Even if we imagine, that you tried to hedge fictional orders and opened buy-order on 20.02.2009, then why did you open 2 sell orders that were directed as well as positions you were hedging? Is it logical? NO! So stop, please, thinking out fables.


You opened account with us in July, 2008. So you work with us almost a year. And can you say that lags were happenning very often? I think, not. Because in that case you would start claiming much earlier.
And I repeat once more that the lag did not affect on orders number 5405257, 5477909 and 5488881.

I opened the 3 orders BEFORE the lag! And the lag did effect on my orders, because I COULDN'T CLOSE THEM WHEN I WANTED TO CLOSE THEM! And I had to open hedge orders AFTER the lagg, because it took you 3 days to REPLY to my email! Even I was chatting with the support, when the lag take place, you couldn't do anything as you said... "send us your pretension by email, and we will reply you soon" I did like this. Sent you an email when the lagg occured, I couldn't close my orders and requested from you to close them! Then the lagg has gone, you still didn't reply to my email... I had an open loss of -$300, another day has gone, still nothing reply from you... third day's morning still nothing, waiting again... third day's afternoon WOW YOU REPLIED!!! WHAT A SPEED!!! Then the reply was: "sorry we can't close those orders bla bla bla..." Okay, I oepened the hedge orders, and a couple of hours later, YOU CLOSED MY PREVIOUSLY REQUESTED ORDERS WITHOUT A WORD, THEN I GOT AN EMAIL, THAT YOU CLOSED MY ORDERS AND HAVE A NICE DAY BLA BLA.. Very interesting huh? How could you change your mind in a couple of hours, when you were thinking more than 3 days, and first you sid you wont close those orders... very "FUNNY"...

SO I REPEAT: BE FAIR, AND SEND ME BACK MY DEPOSIT ($1000)!

 

[IFX Ekaterina]

because it took you 3 days to REPLY to my email!

3 days is not so long period. According to public offer agreement you have accepted when opening account with us:

5.3. The Client claim will take no longer than 10 working days to be settled by the Company:
If the Client’s claim is considered fair, the Company will accept it and deposit funds in the Client’s trading account within one working day.

The full text of the public affer agreement can be found here: Open an InstaForex company trading account..

I opened the 3 orders BEFORE the lag! And the lag did effect on my orders, because I COULDN'T CLOSE THEM WHEN I WANTED TO CLOSE THEM! And I had to open hedge orders AFTER the lagg

What exactly orders do you mean? Give their ticket numebrs, please. Because it is not seen from your logfile that you tried to close any order.

SO I REPEAT: BE FAIR, AND STOP SHIFTING RESPONSIBILITY FOR YOUR LOSSES ON THE COMPANY.

You should realise eventually that Forex-trading is a risky kind of money-making. And the company would be guilty just if the lag affect on your orders, but it has not.

 

[Izsak Gabor]

3 days is not so long period. According to public offer agreement you have accepted when opening account with us:


The full text of the public affer agreement can be found here: Open an InstaForex company trading account..


What exactly orders do you mean? Give their ticket numebrs, please. Because it is not seen from your logfile that you tried to close any order.

SO I REPEAT: BE FAIR, AND STOP SHIFTING RESPONSIBILITY FOR YOUR LOSSES ON THE COMPANY.

You should realise eventually that Forex-trading is a risky kind of money-making. And the company would be guilty just if the lag affect on your orders, but it has not.

THE LAG AFFECTED ON MY ORDERS BECAUSE I COULDN'T CLOSE THEM IN TIME (DUNNO HOW MANY TIMES I NEED TO WRITE IT DOWN...) FOREX IS A RISKY MARKET, YES, BUT THE RISK IS NOT EQUAL WITH YOUR LAGGS! YOU DELETED MY 3 ORDERS WITHOUT A WORD, EVEN YOU DAIS YOU WON't DELETE THEM... WAS IT FAIR? NO! SO YOU DELETED THEM, AND I CAN'T TELL YOU THE ORDER ID'S NOW, BUT YOU CAN FIND THEM IN ONE OF THE EMAILS...
I DON'T SHIFT THE RESPONSIBILITY, BECAUSE YOU WERE, YOU ARE, AND YOU WILL RESPONSIBLE FOR MY LOSSES, SO YOU SHOULD PAY ME!

YOU SAID THIS:

"I am still laughing that people can beleive that the company with more than 90 thousands customers needs to steal 500 dollars!"

So, why do you stole my 1000 dollars... Sorry but I can't laugh...

 

[IFX_Anna]

Izsak Gabor
According to the Public Offer Agreement which you had accepted when opened an account with us, these three deals were canceled because they were opened during the lag. The fact of deals canceling did not influance on your balance. It means that the company returned balance which you had before opening these deals.

I repeat once again that you lost your money yourself while trading. Nobody stole your 1k and professional traders can see this in your statement.