AndreD
Private
- Messages
- 10
Dear Traders, (Broker not allow withdraw for no reason)
I´m facing many problems to withdraw my money from Broker Trade12 since last week.
I'm working with then since 2016 May, just request withdraw once in 2016 November and everything is ok for this time.
I always work with the account manager Bruno Ferraz (Trade12 register # B258613R) supervision and never operate and do trade alone. This behavior is maintained until he inform he will be in vacation since begining of the year.
We align I will need made the withdraw for personal reasons and he agreed and said the withdraw was aligned with another account manager Eduardo Assis.
When I try the withdraw on January 10, Eduardo confirm the approval from his side and I just need to wait the money be transfer to my account.
On Thursday (2 days after this) one account director from Exo Capital Markets Limited call me and said I was made an absurd profit and this was suspicious. Also said was mandatory to make another deposit to pay one contract from asset BRENT-FEV because I let the operation pass the date.
I explained as I only operate with my Account Manager Bruno Ferraz and I can proof. he said "there is something wrong, I will be sending your account for analyzes in US and tomorrow I will be in touch with you in the maximum 16h. My secretary will send this official communication to your e-mail tomorrow morning." He never come back to me again. His name is Luciano Martins and his Register in Exo Capital (informed) is 0365219607.
After this my account was disconnected and was not able to access my data in MT4.
Not have any response from my account managers or even Trade12 support. I tried to call to phones from account managers and trade12 support and have no response from then. Nothing from e-mail as well.
On Tuesday 17, Leandro Assis, account manager from trade12 call me and have no idea about my account situation, he said the account was transfer to his desk without information about Withdraw or any other historical data.
I explain the situation again, looking for solution.
He said I was made many profit with low trade volume. He inform to me I will need to operate USD 39 Millions in trade volume with aggressive volume operations everyday for 6 months before withdraw something.
I said this cannot be possible, I need better solution.
He stop to answer and now my account is disabled again and I have no solution and no Money.
This behavior looks like Trade12 is a Scam Broker, have some other suspicious information about Exo Capital Markets and they regulation in Vanuatu Financial Services Commission.
I hope the Trade12 try to solve this and return my money back, will proof they are serious company. I play with they rules until the change everything.
Until there, if you are looking for information about trade12, they are not been honest and clear with me today, please reconsider to invest your money there until they answer this.
I'm looking for some advices from the forum experts
Appreciate again the support.
André
I´m facing many problems to withdraw my money from Broker Trade12 since last week.
I'm working with then since 2016 May, just request withdraw once in 2016 November and everything is ok for this time.
I always work with the account manager Bruno Ferraz (Trade12 register # B258613R) supervision and never operate and do trade alone. This behavior is maintained until he inform he will be in vacation since begining of the year.
We align I will need made the withdraw for personal reasons and he agreed and said the withdraw was aligned with another account manager Eduardo Assis.
When I try the withdraw on January 10, Eduardo confirm the approval from his side and I just need to wait the money be transfer to my account.
On Thursday (2 days after this) one account director from Exo Capital Markets Limited call me and said I was made an absurd profit and this was suspicious. Also said was mandatory to make another deposit to pay one contract from asset BRENT-FEV because I let the operation pass the date.
I explained as I only operate with my Account Manager Bruno Ferraz and I can proof. he said "there is something wrong, I will be sending your account for analyzes in US and tomorrow I will be in touch with you in the maximum 16h. My secretary will send this official communication to your e-mail tomorrow morning." He never come back to me again. His name is Luciano Martins and his Register in Exo Capital (informed) is 0365219607.
After this my account was disconnected and was not able to access my data in MT4.
Not have any response from my account managers or even Trade12 support. I tried to call to phones from account managers and trade12 support and have no response from then. Nothing from e-mail as well.
On Tuesday 17, Leandro Assis, account manager from trade12 call me and have no idea about my account situation, he said the account was transfer to his desk without information about Withdraw or any other historical data.
I explain the situation again, looking for solution.
He said I was made many profit with low trade volume. He inform to me I will need to operate USD 39 Millions in trade volume with aggressive volume operations everyday for 6 months before withdraw something.
I said this cannot be possible, I need better solution.
He stop to answer and now my account is disabled again and I have no solution and no Money.
This behavior looks like Trade12 is a Scam Broker, have some other suspicious information about Exo Capital Markets and they regulation in Vanuatu Financial Services Commission.
I hope the Trade12 try to solve this and return my money back, will proof they are serious company. I play with they rules until the change everything.
Until there, if you are looking for information about trade12, they are not been honest and clear with me today, please reconsider to invest your money there until they answer this.
I'm looking for some advices from the forum experts
Appreciate again the support.
André