I fully support that Ic Markets deactivate the servers so as not to allow Take Profits and Stop Losses to be hit or when the positions are in net profit or they do not want to allow the closing in profit.
After I sent a complaint to the FOS I was contacted by a certain Andrea Farleburle (from an anonymous telephone number), who told me that he was directly appointed by the general manager Angus Walker to get in touch with me to understand my situation.
Because my original account manager (Nicola Fanigliulo) was in Cyprus where they have an office(to be clarified with the broker) and the management of my account was assigned to CYPRUS and they had no knowledge of what had happened there before.
I should have had the RIGHT,when I opened the account, to KNOW that the broker also had a seat / office in that jurisdiction,while I was never informed about it but also was created an AUSTRALIAN VOIP number to avoid the fact that he was contacting me from CYPRUS and making me visualize instead of being called from Australia.
If I had known from the opening of the account that my money was being handled in that jurisdiction I would not have thought to operate with their platform (considering that I had chosen to work with them because they had guaranteed to operate 100% in Australia and that I was contacted by this jurisdiction).
After the take profit has not been executed I tried with a hand-closed position but by pressing the X key related to the closing there was an hourglass and an error with writing (server deactivated)
I made dozens of attempts until the price retraced and at that exact moment the platform is back active (I reported the issue to my account manager immediately request copy of the audio conversation to the broker)
I tried to close the positions on 17/06/2018 with a loss of about € 480000.00 finding the same problematic server disconnected/deactivated
I have asked Icm to give me the logs of their servers but i still awaiting receipt.
I suspected that something Unfair happened in Cyprus otherwise the Logs would have already been sent to me, I hope you will succeed in obtaining them.
IMPORTANT NOTE: (I want to clarify that my problem has been reported by other reliable and verifiable people on this forum,
When I told Nicola Fanigliulo and Andrea Farleburle (the company's account manager) that i have discovered this forum, after two days the forum's people who had reported issues or had my similar situation were immediately reimbursed by IC MARKETS and they were asked to delete the negative review to insert a positive one, only after that they would have received the reimbursement, (I have correspondence with a forum user who provided me with such proof).
All this casually happened after communicating to Andrea Farleburle and Nicola Fanigliulo that my problem was not a single chance but an attitude reported by many other people to whom I have recommended to make a complaint to Fos with me.
After I sent a complaint to the FOS I was contacted by a certain Andrea Farleburle (from an anonymous telephone number), who told me that he was directly appointed by the general manager Angus Walker to get in touch with me to understand my situation.
Because my original account manager (Nicola Fanigliulo) was in Cyprus where they have an office(to be clarified with the broker) and the management of my account was assigned to CYPRUS and they had no knowledge of what had happened there before.
I should have had the RIGHT,when I opened the account, to KNOW that the broker also had a seat / office in that jurisdiction,while I was never informed about it but also was created an AUSTRALIAN VOIP number to avoid the fact that he was contacting me from CYPRUS and making me visualize instead of being called from Australia.
If I had known from the opening of the account that my money was being handled in that jurisdiction I would not have thought to operate with their platform (considering that I had chosen to work with them because they had guaranteed to operate 100% in Australia and that I was contacted by this jurisdiction).
After the take profit has not been executed I tried with a hand-closed position but by pressing the X key related to the closing there was an hourglass and an error with writing (server deactivated)
I made dozens of attempts until the price retraced and at that exact moment the platform is back active (I reported the issue to my account manager immediately request copy of the audio conversation to the broker)
I tried to close the positions on 17/06/2018 with a loss of about € 480000.00 finding the same problematic server disconnected/deactivated
I have asked Icm to give me the logs of their servers but i still awaiting receipt.
I suspected that something Unfair happened in Cyprus otherwise the Logs would have already been sent to me, I hope you will succeed in obtaining them.
IMPORTANT NOTE: (I want to clarify that my problem has been reported by other reliable and verifiable people on this forum,
When I told Nicola Fanigliulo and Andrea Farleburle (the company's account manager) that i have discovered this forum, after two days the forum's people who had reported issues or had my similar situation were immediately reimbursed by IC MARKETS and they were asked to delete the negative review to insert a positive one, only after that they would have received the reimbursement, (I have correspondence with a forum user who provided me with such proof).
All this casually happened after communicating to Andrea Farleburle and Nicola Fanigliulo that my problem was not a single chance but an attitude reported by many other people to whom I have recommended to make a complaint to Fos with me.