Problem 4 months waiting for my withdrawal

[SA_Trends]

Hello friends,

On march 2023 I have withdrawn 32.000usd from my account at Pepperstone.

After few days I found out that the SWIFT code that I provided was related to SEPA transfers, so it was not appropriate for international transfers.

Immediately I have communicated to Peppersotne the correct SWIFT and since then I have never seen my money back.

I have continuously written them emails (I have like more than 50 emails) and the only thing they can say is that is not in their hands and the money have been sent to tue intermediary bank.

After 4 months they are unable to provide me a MT103 Trace Message that could help me to understand where my money are.

I have also requested a SWIFT RECALL and order to cancel the withdrawal, so the money should come back to the broker account.

I have filled a claim to AFCA and I’m ready to proceed legally, if no answer provided.

I would appreciate if anyone can provide me or suggest a good lawyer to proceed against them.

 

[Ophilia]

whhhahttttttttttttttttttttttttttttttt!! OMG, ive been waiting for my withdrawal for 4 days, and I thought thats the longest someone should wait for a simple withdrawal!!!!!!!!!

 

[FxMaster]

Hello friends,

On march 2023 I have withdrawn 32.000usd from my account at Pepperstone.

After few days I found out that the SWIFT code that I provided was related to SEPA transfers, so it was not appropriate for international transfers.

Immediately I have communicated to Peppersotne the correct SWIFT and since then I have never seen my money back.

I have continuously written them emails (I have like more than 50 emails) and the only thing they can say is that is not in their hands and the money have been sent to tue intermediary bank.

After 4 months they are unable to provide me a MT103 Trace Message that could help me to understand where my money are.

I have also requested a SWIFT RECALL and order to cancel the withdrawal, so the money should come back to the broker account.

I have filled a claim to AFCA and I’m ready to proceed legally, if no answer provided.

I would appreciate if anyone can provide me or suggest a good lawyer to proceed against them.

It`s a bit awkward situation as a mistake done by your side. Did you contact your bank regarding the same?

 

[4evermaat]

On march 2023 I have withdrawn 32.000usd from my account at Pepperstone.

-> What is the total amount remaining in your Pepperstone account? Now. Excluding the $32k USD withdraw.

-> Do you currently have any open trades at Pepperstone?

After few days I found out that the SWIFT code that I provided was related to SEPA transfers, so it was not appropriate for international transfers.

-> Not the best position to be in. That is the one thing you want to triple-check and ensure you have correct. In any case, a responsible broker should also be double-checking recipient bank info on their end.

Money transferred via SWIFT is never lost. If it was sent to a wrong , it should have been returned.

I have continuously written them emails (I have like more than 50 emails) and the only thing they can say is that is not in their hands and the money have been sent to tue intermediary bank.

After 4 months they are unable to provide me a MT103 Trace Message that could help me to understand where my money are.

-> Have they at least provided you with a bank transfer confirmation? This is different than the so-called MT103 Trace Message. The bank transfer confirmation has the sender and recipient info, including the sending, receiving, and intended intermediary bank used. And it also includes the value date, which is the date that the recipient bank will credit the recipient's bank account.
Money sent via SWIFT never gets lost. it would at worst just get returned to the sending bank account. But that normally takes like 2 weeks from the initial send date. 3+ months is just being ridiculous. I wonder if the transfer was even sent in the first place.

I recommend requesting the bank transfer confirmation. If you already have this, you may upload it here.

I have filled a claim to AFCA and I’m ready to proceed legally, if no answer provided.

Well, be careful with this. Answer my questions above.

I would appreciate if anyone can provide me or suggest a good lawyer to proceed against them.

Check out this thread:

It looks like you've been scammed. Are you going to help the scammers or fight back?

It looks like you've been scammed. Are you going to help the scammers or fight back? Table of Contents Introduction Steps Before Reporting a Scam Step One Step Two Step Three Where to complain by type of scam Forex Brokers (and crypto brokers) Binary Options Pig Slaughter/Romance scammers...

www.forexpeacearmy.com

You are in a good position if your account is with Au division of Pepperstone.

Maybe @Pepperstone Support will respond here.

 

[4evermaat]

whhhahttttttttttttttttttttttttttttttt!! OMG, ive been waiting for my withdrawal for 4 days, and I thought thats the longest someone should wait for a simple withdrawal!!!!!!!!!

if you have a separate problem, please open your own problem report. Do not hijack someone else's problem report:

 

[SA_Trends]

-> What is the total amount remaining in your Pepperstone account? Now. Excluding the $32k USD withdraw.

30$

-> Do you currently have any open trades at Pepperstone?

They blocked all my accounts but no trades were going on

-> Not the best position to be in. That is the one thing you want to triple-check and ensure you have correct. In any case, a responsible broker should also be double-checking recipient bank info on their end.

The SWIFT exists and it belongs to my account. It differed by 1 last number respect to the international one. So cannot be transferred to another client.

Money transferred via SWIFT is never lost. If it was sent to a wrong , it should have been returned.

Usually, when something is wrong, and the customer requires a SWIFT RECALL, the broker must cancel the withdrawal and return the money to the original account

-> Have they at least provided you with a bank transfer confirmation? This is different than the so-called MT103 Trace Message. The bank transfer confirmation has the sender and recipient info, including the sending, receiving, and intended intermediary bank used. And it also includes the value date, which is the date that the recipient bank will credit the recipient's bank account.
Money sent via SWIFT never gets lost. it would at worst just get returned to the sending bank account. But that normally takes like 2 weeks from the initial send date. 3+ months is just being ridiculous. I wonder if the transfer was even sent in the first place.

I have a withdrawal receipt

I recommend requesting the bank transfer confirmation. If you already have this, you may upload it here.

Well, be careful with this. Answer my questions above.



Check out this thread:

It looks like you've been scammed. Are you going to help the scammers or fight back?

It looks like you've been scammed. Are you going to help the scammers or fight back? Table of Contents Introduction Steps Before Reporting a Scam Step One Step Two Step Three Where to complain by type of scam Forex Brokers (and crypto brokers) Binary Options Pig Slaughter/Romance scammers...

www.forexpeacearmy.com

You are in a good position if your account is with Au division of Pepperstone.

I am European but non-eu resident so I cannot use their service.
Any other professional known?

Maybe @Pepperstone Support will respond here.

 

[Ophilia]

if you have a separate problem, please open your own problem report. Do not hijack someone else's problem report:

I already have my problem solved, and keep your problem reports for yourself, you know as you are a celebrity, i though i would be famous if i comment on your post, but i failed.. bad for me...

 

[FxMaster]

I already have my problem solved, and keep your problem reports for yourself, you know as you are a celebrity, i though i would be famous if i comment on your post, but i failed.. bad for me...

It was a professional reply mate, he asked the question and he also provided the solution to it. You did not understand and you did a sarcastic reply.

 

[SA_Trends]

I have written another couple of emails to Pepperstone asking to send me the MT103 trace message and no answers… I’m starting to suspect they are retaining my money because it’s unbelievable that they cannot provide this information after 4 months!

 

[4evermaat]

Usually, when something is wrong, and the customer requires a SWIFT RECALL, the broker must cancel the withdrawal and return the money to the original account

-> if the details are wrong and the recipient bank cannot resolve it, it would be returned to the sending. This takes like 7-10 days or so at worst.

3 months is crazy. I do believe if it is only wrong recipient details, that the sending company is likely just taking advantage of the client's mistake.


It will be interesting to see what the AFCA says about this, if Pepperstone doesn't correct this. I'm sure that MT103 will confirm what I mentioned earlier.

I am European but non-eu resident so I cannot use their service.
Any other professional known?

-> It doesn't cost you anything to double-check with them

It looks like you've been scammed. Are you going to help the scammers or fight back?

It looks like you've been scammed. Are you going to help the scammers or fight back? Table of Contents Introduction Steps Before Reporting a Scam Step One Step Two Step Three Where to complain by type of scam Forex Brokers (and crypto brokers) Binary Options Pig Slaughter/Romance scammers...

www.forexpeacearmy.com

nab bank transfer receipt

It's interesting. How long did it take for them to give this particular transfer receipt to you?

-> Was this the first time you requested a withdrawal from pepperstone?

-> If not, Have you had other successful withdrawals at pepperstone? If so, what method of withdrawal did you use?